Loanguys.comReviews of loanguys.com

Nate is amazing and always helpful. Can’t be easier to go through process with him. Always pushing to make the deal happen. Couldn’t be happier.

It was a great experience

Absolute worst experience ever. Do yourself a favor and read the reviews before making a decision. I have my real estate license and am an investor EDIT: In reply to loanguys, it was never the case that no one else could do the loan. I am more than qualified, it was your empty promises that made me choose your company, and after it taking so long and with the fed increases rates, I was worried about changing lenders and starting the process all over (with all new associated costs) and then paying new market rates for the loan. There's no way to spin it to make it look like you provided any semblance of a decent service. 0/10. 2nd EDIT: I asked my loan rep if seasoning would be a problem when I was shopping around for rates, he told me it would not be a problem from the start. TL:DR - Took over 3.5 months to close (their excuse is their investor changed so we had to start over) - Initial interest rate changed and they would not honor the original one, even though it was completely their fault (their investor changed). Blows my mind a company would not stand behind their product or promises. - Since the process took so long Loanguys had to run my credit twice since they are only good for 90 days which negatively impacted my credit score (again which was no fault of my own) - I told my loan officer that I was going to go pending shortly on another investment property and wanted to make sure that the DSCR cash-out refinance monies should be finished and closed before the date of closing of the investment property. He more than assured me and even told me he was making a note of it to make sure we have a day or two of cushion room. Not only did we not close on that date and I lost my escrow monies that I put down on the investment property but it took an ADDITIONAL 2 months to close the DSCR loan (they advertise 7-14 days) - Every time I asked to talk to management it would literally just be ignored or completely fell on deaf ears. After three days of this I started calling the office number, from there I would continually be told that they are in a meeting or would get back to me to no avail. Do not get suckered in to a company that isn't willing to stand behind their products or honor them whatsoever. Starting my loan process with loanguys was the worst decision in real estate I've ever made. Started March 17th - Finished JULY 15th To loanguys, please don't send the automated response of "we're sorry you've experienced this, please reach out to XXX.." I already tried reaching out several times to you and management. I know it's just a cover to look like you care.

They advertise 14 day close but cannot follow through almost lost my earnest money because of them. Took 21 days just to get appraisal back. Scheduled closing twice that didn’t happen. On closing day signed all the papers at 10:30AM after waiting 20-30 minutes just for them to send title company the loan docs. They never sent the wire so loan didn’t close until the following business day. So frustrating made me look bad to seller. I have been buying house for over 10 years this is my worst experience ever. Whole process ended up taking 48 days. Kept having to ask seller for extensions. They promised a 5.99 but ended up actually being at 7.5. I would of switched lenders but I had no time cause it took 21 days to get the rate on paper. I stood with them for time but was a mistake. I had to constantly give them the same docs multiple times. Wouldn’t recommend them.

Amazing experience. Process was seamless. I look forward to business in the future!

Great people and good communication. Closed on time. Both the loan officer and processor were great.

For me customer service is huge it is an absolute big deal and I just want to thank Marley and Daniel for continuing to treat with good customer service fantastic temperament even through frustrating moments I appreciate that all the way through until closing day thank you 1000 times thank you

I would like to say Thank you to Loan Guys, Morci Dakhli did amazing work. Stressless and walk me threw the whole process. I will defiantly come back, we're very happy with the service.