Loanguys.comReviews of loanguys.com

Never went through this process before. Amount of contact and correspondence seemed like harrassment.

Enjoyed speaking to my rep Gisell but the rest of the staff I felt like they were there only to collect a check. It also seemed as if the right hand didn't know what the left hand needed. Miserable times but in the end , they came through

I appreciate your help with this loan which was easier to obtain than the other lenders. But the excessive closing fees and excessive penalty for early repayment was a little bit over.

They charged me for an $800 appraisal that never happened. Then they ghosted me and continued spamming me automated emails. Edit: Names removed. Here is sequence of events, so people can decide what the proper rating should be: I am in a debt resolution program. There is uncertainty of impact on credit. I was also going through conventional loan at the same time that appeared to be dead. I was told to schedule an appraisal two weeks after scheduled signing date for conventional loan. That way, if it worked out, I can just cancel the appraisal. If conventional loan did not go well, we would then proceed. Appraiser was inflexible and refused to schedule any further than 48 hours and told me he would push back to lender. At this point, lender and appraiser reached an agreement to reschedule without my knowledge. As far as I was concerned, the appraisal was not happening. At this point in time, I had a previously completed appraisal the week before (from the conventional lender), and I asked if that was what they were using to close. I received no reply for five days before posting this review. After this review was initially posted, I finally heard back from the lender and received word they will reach out to the appraiser regarding refunding my fee. I have opted to withdraw from the process entirely. While all of this was going on, I was half expected my debt resolution program will kill the deal. I asked about information for future reference as I respected the lender up until the appraisal was scheduled and I wanted to provide future business if this deal did not work out. Because of the non response to my 10/13/2021 email, not only am I withdrawing from this transaction, I will not be conducting any future business with this lender. The appraiser gave me five minutes to finalize a decision on scheduling. I gave the lender five days without a response. They immediately reached out to me upon seeing this review, so they were clearly not too busy with other loans.

Michael was nice but made some promises and gave us incorrect information multiple times . Also increased interest APR on us last minute right before closing. The loan process took way longer than promised. Besides that it wasn't the best experience but it wasn't the worst. Average lender and tactics