Adam F.
Rebel DDC. Beautiful watch. Terrible crown.
After seeing LIV watches online I was impressed and wanted to add one to my collection. I decided on the Rebel-DDC in T.J. blue because of the unique shape and color. I placed my order at 5 in the morning and paid the extra for overnight shipping. My shipping label was created and I carefully watched for movement... sadly it never left their location. I contacted customer service and was told that I ordered too late in the day for the watch to make the afternoon shipment. I did not realize placing my order at 5 am was too late in the day for them to process. This was the first star gone. Fedex then botched the shipping and the watch sat in their facility over the weekend so my overnight shipping turned into 4 day shipping. Customer service agreed to refund the overnight shipping. Previous star lost returned. I received the watch and I truly love it. My problems are with the crown and the review of it I left on their website not being posted. First the watch's crown - it is completely smooth and has no ridges to grasp to set operations. It is very difficult at best to try and operate it. Two stars gone for this because the crown is such an important aspect, otherwise the watch is very nice. Second on the review not being posted on their website. After sending in my review I was contacted by the Chaz-bot that stated they were sorry it was not up to my expectations and that "he" was going to put his best watch concierge on this to contact me. There is nothing they can do about the crown except maybe for future models so I expected nothing for this issue, BUT I was never contacted and like I said the review was never posted. Since 9/29 only other positive 5 star reviews have been posted to their site in their quest to reach 6000 5 star reviews. All in all a very nice watch minus the crown, which in my opinion is important, terrible shipping by Fedex and sub-par customer service experience thus far.


