LIV WatchesReviews of livwatches.com

So, I was about to buy a LIV watch when I happened to come here to check reviews. I've rated a neutral 3 not because I have one of their watches but more in regards to the customer service approach. I find it rather disconcerting that LIV's customer service jumps in to say thanks for positive reviews and yet says absolutely nothing to address the concerns of those expressing issues, not even something as benign as ' we are sorry to hear of your negative experience and please don't hesitate to contact us ...'. To me that sends all kinds of warning signals and unfortunately (or fortunately according to some) has led me to keep my powder dry on a purchase.

First off, LIV still operates as if they are a kickstarter company. Pre-ordered watch on 4/30/25 with expected delivery week of 5/19/25. There has been no self-initialized communication from anyone at LIV with status from day one. Initially I was promised that the delivery window was in track for original dates. I have always had to initiate communication. On 6/10/25 i contacted them again since the revised delivery window had passed. I received apologies with a promise that my watch would be overnighted with expected delivery on 6/12/25. Granted this communication from them was at 3:24pm 6/10/25. I received communication from USPS this morning advising a package will be received on 6/14/25 (not overnight). Details of package show that a label was created at 10:21am on 6/10/25. I don’t care at this point how nice watch may look and operate or about all their positive reviews on Google and online media platforms (they also delete any negative reviews on social media), I’m returning due to poor business practices and unkept promises. For a company that has been in business since 2014 with the launch of their first watch, why only 250 reviews? Suspect to me! I don’t want to do business with a company that lies and is obviously running on a shoe-string budget. Just look at their daily operating hours. Maybe they should change to more than 6 hour work days like majority of businesses in the US.

I own 3 breitlings and was looking for a sport watch, wasn’t a fan of the endurance pro from breitling then caught my eye on Liv, and so glad I did… from design to craftsmanship to shipping to customer service… all top notch, give them a try you have nothing to loss with there return policy. I currently have a Gx1 venom & a GX diver 44 mm in ocean blue

I tried my hardest to buy a Liv watch having been invited to request a UK military discount code by one of their marketing emails. Enthusiastically I sent them three emails over a couple of weeks but received no response from them despite their invitation to request a code and subsequent plethora of marketing emails. Sadly I will take my business elsewhere. Terrible communication (lack of) unfortunately.

I absolutely loooooove my LIV watch!! Looks fabulous

Amazing watch and even more amazing customer service! Highly raccomended!

I've been watching this brand for a while and finally decided to purchase one, the new 44mm full lume! I love absolutely everything about the watch apart from one thing, the date window is very dark as it's a white digit on black background which in normal light is really quite difficult to read. I can't imagine why they chose to do this instead of a white background and black digit, in my opinion would have been much clearer. Would definitely have been a 5* if not for this.!!!

This is my 3nd watch from liv the crafting of there watches is top notch the shipping is super fast Great job