Michael J.
it was all good
it was all good

Living Well Stores is a real, BBB 'A+' rated company. You can call us at (800) 704-8432. You'll speak with a real person based in America, Monday - Friday 9 AM - 5 PM Eastern time or a real person will return your call promptly even nights and weekends. Try to get those other guys on the phone. You can write to us at our real headquarters office address is 10752 Deerwood Park Blvd S., Jacksonville, Florida 32256. Beware of companies who don't show a real business address.Living Well Stores is a Pride Mobility, Drive Medical, Breg Orthopedics and Afikim authorized dealer. ALL mobility scooters and power wheelchairs from Living Well Stores include our exclusive written peace-of-mind 5 year warranty that even covers the battery pack and backed up by our nationwide network of local servicers. See the product description for details. This 5 year warranty is an exclusive offering by Living Well Stores. We do not allow other sellers to offer our warranty- ever. We can fix it if you got it from us or if you got from someone else.
Livingwellstores (livingwellstores.com) has 109 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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109 approved reviews, newest moderated first
Michael J.
it was all good
Loretta M.
Perfect service.
customer
I ordered a scooter with your company could not supply so you said I should pick another one. Well I did and when I got here, it was too big as a company that delivered. It said that they would take it back now you’re saying it was available to be taken back and it was sold for $500 to a liquidator And you had to pay $830 to have it created. I would like to know why I haven’t gotten a refund for my $1670
Response from LivingwellstoresNov 6, 2025
We're so sorry that the scooter you chose was too large. This was a loss for us as well. Due to their large size and weight and specialization, returning scooters is a huge challenge for all online retailers. We think the fairest thing is to make extra sure that the customer has an opportunity to ask all their questions and to make sure the customer is informed about returns BEFORE they buy. As you know, during the purchase process we advised you twice on recorded calls and once in via email that scooters are not returnable, to check all measurements and to cancel your order if it wasn't right for you. You said you understood all of this. After you refused delivery, we did our best to try to find a buyer for your scooter to get you a refund. Unfortunately, the freight company began to charge us storage fees and so we had no choice but to pay to have the scooter removed. We agree that this is an awful situation but we don't know what we could have done differently.
Customer R.
Quick and easy ordering, great communication. Good turnaround, I had done some upgrades to the scooter thus it took a little longer to get to me. But still one week to getting the scooter to me.
William T.
You company did a great job. But I reported on the first day I recieved there a noise coming from motor first part of Sept. The contractor Pride sent out verified and order a motor. This is Oct. 30 still waiting looks like maybe middle of Nov. Nothing your company did. You done a great job.
George M.
Great communication, great warranty, thank you for all the time you spent explaining.
Diane S.
The customer service is very knowledgeable and helpful. Answered all my questions and even gave important advice. Highly recommend this company
Scott S.
I placed an order on a Monday through Living Well Stores for a new Pride lift chair for my wife. It was delivered on Wednesday of that same week!! Unfortunately when I unpacked it that evening, I found that it was damaged from the factory or during shipping. I called Living Well and left a voice message about this and I received a call from Garrett the next morning. Garrett was a pleasure to work with and was able to get me a new chair shipped out. Throughout the process Garrett kept me informed either through email or by telephone. I have to say that this was probably some of the Best customer service I have ever received. I would not hesitate to order again through Living Well Stores for all of my future needs. Thank you Garrett !