LivingwellstoresReviews of livingwellstores.com

i ordered a scooter for my wife who is incapacitated with a severe leg injury. I paid upfront with promise that i would hear from the shipper soon. That was a week ago and have heard nothing. Promises not kept.

I placed my order a week ago and I have not gotten any status on the delivery of the upright Walker. I called to ask and didn't get an answer so I left a message twice and I still haven't heard back. So I don't know what's going on with the order.

If I could give zero stars I would. I ordered a medium boot but received a large. It was exceedingly difficult to reach anyone by phone to start an exchange, and there's no option to do that on their website. When I finally reached someone they argued with me about my return request before finally agreeing to send me a return label. They insisted that despite my placing an order for a medium sized boot, that I was actually a large based on the sizing chart and that is why they didn't want to accept the return. I already had a medium boot and wanted a replacement. Then I had to wait two days before it was emailed to me. They said they scheduled a FedEx pickup, but they never came so I had to drive an hour each way to and from a FedEx location. Finally they confirmed my return and sent my exchange, and again I got the wrong size boot. When I called again I was met with the same bad attitude. No apologies, just attitude. I explained to him that the large is too big, and that the length of the medium is 11.5 inches. The large they sent in error is 13 inches. Then when I didn't get my return label and tried calling again my call was repeatedly dropped. This was followed by a snarky email saying he saw i'd attempted several times to call. Proof that he saw me calling but hung up on me after answering, claiming my repeated calls flagged my number as a spam caller. He didn't call me even though he knew I was trying to get through. I then waited seven days for my return label. And had to follow up about my refund after I confirmed the return wes received two days prior. THE FACT THAT I EVENTUALLY GOT A REFUND DOES NOT MAKE UP FOR THR TERRIBLE INTERACTIONS I HAD WITH THEM.

The product that arrived does not match the website listing. The listing listed the item as “Anti-Tip Wheels” and the description stated the item includes everything in the photo. The photo shows two wheels and all mounting hardware for two wheels. What arrived was a single wheel. I send an email of complaint with zero response from Living Well.

You are asking for a review when I haven’t received the product. Not even a shipping notification. Yet your website promised three day delivery. I’ve tried to email customer support twice but no response. I am not happy with this experience. Living Well astoresvsaw this review and contacted me immediately by phone and email. They said they emailed and called several times before to explain a delay in my order and that they didn’t see my emails to customer service. Knowing that emails and phone calls can get lost in cyber space I’ll give them the benefit of the doubt. It is interesting that today both the email and the phone call from Living Well Stores came through, and that they saw my review. I would still purchase from Living Well Stores in the future.

Item has not arrive when stated. Still has not arrived. I am extremely disappointed and will return the item. Expectations have not been met.

To go into full details about the run around this company has done, there isn't enough space. Not only did they revoke the 5 year warranty after 2 years, they have conflicting information being given to us regarding the repairs repeatedly. I have contacted the BBB in order to discuss the concerns as well. Customer service never answers the phone, does not call back and only replies via email and their contact form. How is it I got a message back stating in 19 years they have never had the issue working with a repair company on work orders, told us the customer at our expense to take it to a new location, then told mobility city to repair it, but is now arguing with the repair company over the bill? And yet the customer who needs the mobility scooter, still doesn't have it due to those 2 businesses disagreeing on how to handle the repair? If I could give it zero stars I would.

The company was very helpful in placing an order, however, the delivery went wrong. The shipping label carried the name of the parent company instead of having my name on the shipping label. Delivery was made to the campground I am in, but the mail room could not release it because my name did not appear on the label. Fed Ex could not track the package because my name was not on the shipping label. When I called Livingwell back to explain the situation their response was simply, “I’m sorry is there anything else I can help you with”, I was very disappointed in their uncaring response for all the hassle they caused.