Mobility Scooters DirectReviews of mobilityscootersdirect.com

The company has great follow up with its customers . They really seem to care about you and the product that they sell. I’ve had nothing but positive experiences with them if I where in the market for another scooter I would definitely consider buying from them again.

The people at Mobility Scooters Direct went above and beyond when it came to customer service. The communication from start to finnish was perfect. The "out of box" videos and "what to expect" videos were so helpful. The after the sale follow-up was second to none. They truly want you to be happy with your purchase.

I was not able to physically visit the Mobility Direct showroom as I don’t reside in Florida but in California. But after months of studying different scooters, reading articles and recommendations, and watching I think every YouTube video Sergio has ever made I settled on the Pride PX4, it checked all my boxes. Initially my order was taken by Anton. It was pretty straightforward although I was a little confused about the trim accent choices. I initially chose the desert camo but Anton explained that it wasn’t available and the closest that I could choose was the black camo. This wasn’t a deal breaker for me so I went with the black camo instead. After the call & order was completed, a receipt was sent to my email immediately. A few days later I received an email from Edward asking me to call about my choice of accent trim color so I did as soon as I finished reading the email. Edward explained that for some reason the black camo wasn’t available but I could choose a color or a different camo pattern including my initial choice of the desert camo. This left me scratching my head but I was happy to be receiving what I originally wanted. Edward said after the call he’d let Pride know of my choice immediately. So up to this point, I’ve been nothing but pleased with how my purchase and dealings with Mobility Direct has been and if this review could end here, 5 stars would be my rating but I still need to review the shipping. I can’t complain about the cost, shipping was free but I did have a problem, a couple problems actually with them. Once my scooter once on its way, I was provided with a tracking #. My delivery date was scheduled for the 19th of this month (October). My shipment made it to Sacramento on the 18th and estimated delivery was the 19th. I waited most of the day and when I checked tracking, it said it had been delivered but not to me, to a transfer dock. I called the shipper and was told I was outside their service area. If they knew that beforehand and I assumed they did , why wasn’t I contacted beforehand and told that? Up to this point I had no idea who this transfer company was or any info on when they were planning on delivering. I had to call the original shipper and get that information, not something I should have to do ! I finally was able to contact the transfer company ( this was this past Thursday) and they said it was slated to be delivered Monday. However, they informed me that the container containing the scooter had extensive damage. I was sent pictures in order to decide if I want them to continue the delivery or if I wanted to cancel the shipment. It was at this time that I called Mobility Direct and I spoke with Luis. Luis got the brunt of my, to put it lightly, my frustration and he was the consummate professional, he listened and assured me he’d contact Pride on my behalf and get their opinion on how I should proceed. Long story short ( yeah, right) I went ahead with delivery and yes, the packaging was heavily damaged but the scooter didn’t suffer a single scratch. I’ve made several other calls that Luis has fielded and each call he maintained a friendly and helpful demeanor and Mobility Direct is fortunate to have him on staff. Mobility Direct gets 5 ⭐️⭐️⭐️⭐️⭐️ stars but unfortunately overall, I felt a one star reduction was warranted. But I would not hesitate for a moment to recommend Mobility Direct to anyone looking for a quality mobility scooter. I do wish they’d plant a store out here in the West.

This dealer has great videos and information about their products. That is all well worth mentioning but customer service is lacking. I wish they would put as much time and effort into their customer service as they do their YouTube videos. I have purchased three mobility scooters at three different dealers and I rank their customer service as the lowest. I simply called after purchasing my scooter and requested a written receipt/invoice that I could present to Medicare to be reimbursed for 80% of the cost. They acted like I was asking for a tax audit. I was very clear of my intentions and said they would not be involved filling out any Medicare authorization forms. I would be doing all the work myself. I just wanted a written receipt/invoice. The text messages I received after purchasing it did not include their letterhead and a breakdown of the charges. They would not cooperate and left me with no choice but to cancel my order.

The help I received before I got my scooter was wonderful . Scooter came and I was so happy. It was easy to figure out. Only thing i’m a little disappointed with it’s the speed of the scooter and the length of the batteries. I’m glad that there are two batteries and the other battery fits into the scooter. Other than that I definitely recommend the scooter and I definitely recommend the company that sold me the scooter, extremely helpful and wonderful thank you

We started watching YouTube on the different types of electric wheelchairs when my mom needed one to get around in. Mobility Direct had some of the better videos when it came to comparing brands so we gave them a call a couple of months before actually purchasing one. We talked to Annie and she kept in touch the whole time, even telling us she'd put a note in the computer to "stop bothering us" (her words not mine 😊) when I told her we were just waiting for some insurance information before buying. I mean, who does that? Usually you have beat sales people off with a stick. Because of where we live they were concerned about not having a technician for the extended warranty service. They did some research and even called the manufacturer and then told us NOT to buy the extended warranty because it would be useless for us but did offer an alternative in case we needed it. They called to make sure the chair arrived in good shape and again about a week later to make sure it was operating correctly. They even asked if they could call again in 6 months to make sure everything was okay. I would definitely recommend Mobility Direct to anyone looking for an electric wheelchair.

I purchased a walker holder for my scooter it was easy to attach, and I received it in a timely manner from Mobility Scooters Direct. I would use them again for purchases in the future.

Loving my electric wheelchair and it certainly helps me get around much easier! Thanks Mobility Scooters Direct for all of the videos you have available to help me to become better familiar with how the wheelchair operates. I can recommend my Pride Jazzy Ultra Light Wheelchair 100%!