livesozy.comReviews of livesozy.com

I needed customer service through the website and got nowhere. When I resubmitted my request, they claimed they never received anything and still refused to help me with a return. Extremely poor customer service and a disappointing experience — especially considering the premium I paid for this product. I won’t be doing business with them again.

The quality of the material was awful. Paper thin and clearly directly from a factory in China. In addition, they have extremely poor customer service. Paid for expedited shipping and did not receive the product within the given timeframe. I will never be purchasing from this site again. Save yourself a lot of money and frustration. DO NOT BUY FROM HERE.

Absolutely stunning and comfy! The fit 😍! Very well made! I’m in love

WORST CUSTOMER SERVICE EVER!!! Would not recommend shopping with these guys based on how they treat their customers. I sent a return package, used the kiosk to print the labels and threw the package into the metal bin on the wall at the post office. That is the last status update from USPS, the package is lost and I have filled a missing report. Because the package didn't magically change status when I threw it into the bin, they have made it clear they think I am a liar and told me that until the status changes to "in transit" they refuse to do anything, or offer any help. So now I am out $200 because the post office lost/never scanned the package. I would also highly recommend against ever calling your customers liars. BEWARE I tried to plead my case on Instagram and Facebook, and instead of helping they immediately blocked me on both platforms. seems to be their MO based on other platforms.

I've been very happy with all of my Sozy pieces. Fabrics are quality, and have held up with many wears and washes. One of my go-to brands.

This is a very pretty linen blouse, I got it in pale pink. The top is loose fitting around the neck and shoulders but snug around the waist due to the cinched detail. It features two wooden button embellishments and overall feels airy, breezy, and feminine.

Great shopping experience. My wife loved the clothes and it was such a comfortable piece! She wore it all day and our daughter loves how it looks and how my wife raved about it so much that she wants one too!

I hate to write negative feedback given what this company aims to be, and that it is a small business, but I have been a loyal customer for several years and it just isn't what it used to be. They used to aim to be in tune with what customers wanted - they even had a Facebook page through which you could directly communicate with the founder and customer service representatives. That group was closed with only hours notice - if we had photos, connections, or specific information within that group, we could no longer access it. They made another group for a specific group of women through which they were to gain feedback but that was closed. It seems that they only ended up wanting positive affirmations rather than to understand what their most loyal customers actually wanted. Moreover, the quality, crafting, fabrics, and designs of the clothing has fallen away while prices have skyrocketed. There was formerly a rewards program with points but they ended that. Those of us with points to use lost them if we didn't purchase quickly enough. They replaced it with a tiered purchasing system and their annual sales are barely more than what you could save if you buy 3+ items. The prices were always high, but I felt like I could depend on the quality and could maneuver with their loyalty points. That is no longer the case. Moreover, the customer service and return procedures are horrible. I get that they are more of a small batch business, but a customer shouldn't be punished when the sizing listed on the internet is generic and does not truly reflect what is advertised. Speaking of sizing, everything fits so much smaller. If you want to feel somehow body shamed by a garment, order a piece from here in your normal size and look at how tight and awful it will fit on you. These items, in terms of size and style, are made to fit the founder. If you aren't 5'4, with a slight but curvy figure, and B-C cup breasts, these clothes likely won't hang right. Lastly, they encourage solely handwashing and flat/hang drying all of their pieces. If I am spending this much money on clothing, it should be durable and sewn well enough to withstand a cold and gentle cycle. I have had to bring several of my items to local seamstresses to fix items where the seams came undone, buttons arrived already having fallen off, and straps that came off after a single wear. For a company that champions women, the clothing is far too expensive, the styles are bland, the fits are not inclusive, and the customer service is lacking.