Maddie M.
Enormous Letdown
I had been excited to order from this company for a while and finally splurged on $150 worth of clothing for an upcoming engagement photoshoot. Unfortunately my package said marked delivered but never arrived (obviously not sozy’s fault), but when I reached out to sozy, they basically said because of their shipping policy they couldn’t give me a refund since the package had been marked delivered. I emphasized that the package had never even made it to me and they said it wasn’t their responsibility and that they were too busy attending to their other customers to assist me with a claim. They said I could possibly get a refund from USPS, but that since I didn’t reach out to them and ask for additional package insurance upon purchasing that my package was not insured. For a company heavily showcasing all their values, it seems like they could care less about their customer experience. Whole thing felt unprofessional, uncaring, and made me feel like it was too risky to order from them again since you’re on your own if your package doesn’t show up. Do better.