livesozy.comReviews of livesozy.com

I liked the dress but I got an x large and wanted to exchange for a large. You can only talk through email. Very frustrating. I definitely liked the dress but it's not worth 100. 00 It is nothing special and the seems are kind of funky. I won't be buying from them again.

I ordered a dress and sweater based on an add I saw on facebook. Based on their size chart my measurements were dead center for their medium, but the medium dress I got was huge! The sweater was okay but just didn't look great on me, so I initiated an exchange for the smaller size dress and a different sweater. After 8 days I still hadn't gotten a shipping notification, so I reached out to them - they cited their policy that they need 14 days to process an exchange, meaning they won't send the replacement items until the end of that time period. Said they didn't expect that I would receive the package even by the following weekend, which would be 18 days after I initiated the exchange! They were also a little bit rude about it. They offered to switch from an exchange to a refund, which I accepted. Hopefully they don't give me problems with that. I'll update if they do.

I hate to write negative feedback given what this company aims to be, and that it is a small business, but I have been a loyal customer for several years and it just isn't what it used to be. They used to aim to be in tune with what customers wanted - they even had a Facebook page through which you could directly communicate with the founder and customer service representatives. That group was closed with only hours notice - if we had photos, connections, or specific information within that group, we could no longer access it. They made another group for a specific group of women through which they were to gain feedback but that was closed. It seems that they only ended up wanting positive affirmations rather than to understand what their most loyal customers actually wanted. Moreover, the quality, crafting, fabrics, and designs of the clothing has fallen away while prices have skyrocketed. There was formerly a rewards program with points but they ended that. Those of us with points to use lost them if we didn't purchase quickly enough. They replaced it with a tiered purchasing system and their annual sales are barely more than what you could save if you buy 3+ items. The prices were always high, but I felt like I could depend on the quality and could maneuver with their loyalty points. That is no longer the case. Moreover, the customer service and return procedures are horrible. I get that they are more of a small batch business, but a customer shouldn't be punished when the sizing listed on the internet is generic and does not truly reflect what is advertised. Speaking of sizing, everything fits so much smaller. If you want to feel somehow body shamed by a garment, order a piece from here in your normal size and look at how tight and awful it will fit on you. These items, in terms of size and style, are made to fit the founder. If you aren't 5'4, with a slight but curvy figure, and B-C cup breasts, these clothes likely won't hang right. Lastly, they encourage solely handwashing and flat/hang drying all of their pieces. If I am spending this much money on clothing, it should be durable and sewn well enough to withstand a cold and gentle cycle. I have had to bring several of my items to local seamstresses to fix items where the seams came undone, buttons arrived already having fallen off, and straps that came off after a single wear. For a company that champions women, the clothing is far too expensive, the styles are bland, the fits are not inclusive, and the customer service is lacking.

Sozy has some cute clothes & I appreciate them being a USA made company. However, I will say I don't think the quality is all that amazing. I have some pants that are already starting to fray & not everything is incredibly flattering on my body. I'm 5'11" with large breasts and a long vase like torso with curvy legs and butt. I find their crop tops to fit weird on me & recommend sizing up. It's worth it if you get some final sale items, wouldn't pay full price.