livesozy.comReviews of livesozy.com

Color did not match website photos — disappointing customer service 1 star. I pre-ordered a Sozy skirt in Black Bouquet for $91 based on the photos shown on the website. When I received the skirt, the color did not match the online images. The website photos showed blue/purple tones that were not present in the skirt I received. I contacted customer service and provided photos as requested. After taking the time to document the issue, I was told they would “share the feedback with the team,” but the only resolution offered was free return shipping and a short extension of the return window. This was disappointing because this was not a simple “changed my mind” return. The issue was that the product color did not match the website representation. I asked for a small courtesy coupon due to the discrepancy, and they refused. For a $91 skirt, I expected better accuracy in the listing photos and better customer service when the item did not match what was advertised. I will be returning the skirt. Future buyers should be aware that the colors shown online may not match what arrives. And here is a shorter, sharper version for Instagram/Facebook: I pre-ordered a $91 Sozy Black Bouquet skirt, and the color did not match the website photos. The online photos showed blue/purple tones that were not in the skirt I received. I sent photos and explained the discrepancy, but the only resolution offered was free return shipping. No courtesy discount, no coupon, no real accommodation. For a $91 skirt, the product photos should accurately represent the item. Very disappointing. For BBB, use this version because it sounds more formal: I purchased/pre-ordered a Sozy skirt in Black Bouquet for $91 based on the product photos shown on the company’s website. When the item arrived, the color did not match the online representation. The website photos showed blue/purple tones, but the skirt I received did not reflect those colors. I contacted the company and provided photos documenting the discrepancy. The company offered free return shipping and a short extension of the return window, but no other accommodation. I requested a courtesy coupon due to the inaccurate color representation, and the request was denied. This is not a buyer’s remorse issue. The product received did not reasonably match the website photos that induced the purchase. I am requesting that the company update the product photos/listing and provide an appropriate customer-service resolution for the time, inconvenience, and inaccurate product representation.

I wish no stars, I ordered several dresses and skirts and an order of 3 dresses and one skirt, one dress was not the one I ordered. I returned it and didn’t try it on. I am trying to return a dress that has no stretch and a skirt that’s too big. I messaged 3 times in a week for a label because it said I could not return. they emailed. That I can’t return because what I returned before was not the right item and the skirt had an odor. Not true. This company is such a scam. Now I got an email I can return if I pay to ship it. I do not trust them so I’ll sell it to consignment. Do not trust this company and look at the low stars. If I had seen this I would never have ordered from them. Scammers I just posted on my fb what this company did to me. Disgusting.

I’m sad that I’ve bought more than one item from them because the amount of money that I have given them for what I thought was going to be an extremely well-made product is not the case. I bought one of their skirts with the pockets and although I have had this skirt for nine months, I have only worn it maybe five times and honestly washed it maybe twice following the directions. I was excited to wear it yesterday and saw that the back seam material is already coming apart and it’s about 10” long. I have clothes that I’ve bought from Walmart that have lasted longer than paying over $100 for these items and having it last only nine months with very little wear. We’re supposed to be paying more money for better material that should also be lasting longer. I’m also going to add that I bought a dress from them and it’s crooked so every time I wear it I feel like I have to shift it over constantly. I emailed them and they could care less because it’s been 9 months. Proceed with caution.

WORST CUSTOMER SERVICE EXPERIENCE EVER!! My package never got delivered and they refused to help me with an insured package.

I used to love this company but it seems as though the quality has gone down. And customer service treats you like you’re lying if you need a refund. I wore a shirt one time and it started to come undone at the seem, but because I had owned it for 45 days, they said they can’t help me and I could try selling it in their pre-loved store. Such a wild suggestion for something that has a hole in it. I convinced them to change their mind but only if I donated the shirt, got a receipt for proof of donation and sent them a picture of the receipt within 10 business days, then they’ll refund me. I don’t trust them anymore, this was several messages and I felt like they were blaming me the whole time. I would just save your money here and shop stores with better return policies, or that will own their mistakes and make it right.

Overall I like this company. The return policy is strict and I have had some items with iffy quality, but nothing major: a couple of buttons coming undone and a strap frayed and coming undone after 1 wash - all easy fixes for myself. It was disappointing for the price I paid - but customer service has been able to make it right for me on each occasion. The sweaters are great quality, a newly released linen dress is amazing quality, and some other items I’ve learned to be a bit more gentle in care for. I will continue to purchase from this company because I do love their products and their mission - especially during their sales.

I bought a jumpsuit and cropped sweater. The fit wasn’t the greatest for the sweater. I returned it, but kept the jumpsuit. The sizing info is difficult to ascertain. Return process was smooth though. I would order from them again.

I have the Mia Midi skirt and I wouldn’t recommend. I bought it for a wedding event a few months ago, so never once wore it until this past week when I was shooting something with my videographer for content. When I took it off a couple hours later, the top string from the cinched part of the skirt was completely unraveled. Poor quality for the price and the return policy doesn’t accommodate worn damaged clothing. I also had a horrible experience with customer service at one point too, but that’s another story. Some of their clothing has been fine, but it is way over priced and is hand wash only which is super inconvenient.