OuterReviews of liveouter.com

I recently ordered Outer’s teak outdoor furniture set and fire pit table during their Black Friday sale. Stephanie from customer service was very helpful in updating us throughout the ordering and delivery process. Delivery was a few days late (but was also holiday season) however the delivery team was excellent - both professional and efficient. We are thoroughly enjoying our new furniture and fire pit, would definitely order again!

I have placed two orders with Outer, one in 2024 and another in 2025. Both were unfortunately very delayed. In fact, my second order is currently delayed over two months. Somehow the delivery company lost a piece, which has been blocking the delivery even though it is here in my city. I'm growing more and more frustrated because I had to personally track down this issue with the order and I'm having to negotiate a resolution between Outer and the delivery company. This should have all been proactively handled and communicated to me. Furtheremore, it's impossible to get on the phone with Outer—their customer service number always goes to voicemail. They primarily communicate over email which has its obvious drawbacks. I would expect a company of this size and cost to have readily available phone-based customer service. Two stars at least because the furniture is good quality and their built-in cover system for tables and chairs is innovative.

1 year delay without answers Our outer order has taken almost 1 full year to arrive. We ordered our items in November 2024 and still have not received all items. I have contacted the company multiple times and they have not provided any concrete answers or solutions. I also have asked to write a review for their website, however they have not posted said review. I don't think they are accurately reflecting shipping times on their website and I encourage others to explore other options for outdoor furniture.

The personalized service from Outer is what first sold me. The product is well built, yet lightweight. It has a timeless design that never gets old. The fabric is easily removed and washed. I’ve enjoyed it for four years and expect many more. Highly recommended.

I love my Outer outdoor wicker furniture and 3-in-1 gas fire table! The furniture is beautiful, incredibly comfortable and made from recycled water bottles — stylish, sustainable and my favorite spot to relax or nap. The fire table is a total game changer. When my original propane table cracked after one season, Outer’s amazing customer service replaced it with the natural gas version at no cost and handled everything seamlessly. These are true investment pieces — high-quality, durable and built to last. They’re not inexpensive, but absolutely worth it. I highly recommend Outer to anyone wanting a beautiful, eco-friendly outdoor setup.

Horrible customer service and horrible quality. Spent 6 grand on the Aluminum outdoor rectangular table with director chairs. Within two months the stain on the wooden handles of the chairs is white. It looks totally uneven and horrible. When I complained I was offered teak oil. For six grand this should not happen in a summer that barely rained. I regret ever buying this and warn you - way over priced and no customer service

The best outer furniture ever and super easy to clean. We’ve had our set for several years and it still looks like new!

I placed my order on September 18th and I just found out on October 10th they don't expect to have the item delivered until November. The item on the website was listed specifically as shipping in September. It didn't ship until October 9th and will take the whole rest of the month before they will even schedule the final delivery. Who knows how far the home delivery will be scheduling out. Beyond frustrated with the bait and switch and extreme delays in delivery.