OuterReviews of liveouter.com

Absolute disaster of a company. Be prepared to wait 2 to 3 times as long as they say for delivery. Customer service is non-existent. We tried reaching out so many times and can’t get any response. Borderline scam company. STAY AWAY!

Great product but terrible customer service. My first order went fine but I can't get anyone from customer service to give me status update on my second order. Its been over 2 months and 5 attempts to reach them, nothing.

Do not order from this company. I purchased an item for over a thousand dollars in July 2024. It is now March 2025 and I still have not received the item. I have contacted customer service at least five times, and the issue is not resolved. This company is not trustworthy or reliable. Keep your money.

Like many others, shipping was much longer than originally estimated, and customer services kept providing inaccurate updates on when it would arrive. My order came with mismatched cushions, a cracked chair, and no cover for one of the couch cushions. Furniture quality is not worth the cost.

Like other recent reviews, we haven’t received our furniture 2 1/2 months later. It hasn’t even shipped yet even though they continue to say on the website that this item ships in 1-2 weeks. Originally from reading reviews, I thought it was mostly delays from 2020 / 2021- but clearly it's a bigger issue.

I ordered furniture with Outer late June, at which point I was informed my cream colored covers would be delayed until September. It is now the end of October, and I have reached out multiple times with no accurate information given about when these would be sent... Some of the furniture came scratched, and rather than have them replace the entire thing, I requested touch-up paint. I was also told this would be shipped in a few days, and never heard back. I have been in touch multiple times. I DO like the furniture, but this is a little wild to not have a response back, and I really wanted to have my furniture in cream color and not grey! UPDATE: I bumped up this review from 2 to 4 stars, as after I posted this I ultimately DID actually receive both the touch up paint and the cushion covers within a couple of weeks. Thanks!

Do not buy from this company. Their website is sleek and their price point aligns them to high-end furniture stores. However their after sales process is the worst I’ve experienced in recent memory. • No communication about timelines or when to expect delivery. • An initial sale confirmation and then…just silence. I have followed up with them 10+ times. Each time I get a (friendly) response back in 24-48 hours (email is the only option; there is no phone). However, it is full of empty promises — ‘It will ship in 3-5 days.’ ‘They’ll reach out once they hear from the carrier.’ ‘I should hear from someone in ‘72 hours’. Each time, nothing, and I’m obligated to follow up yet again. It’s been two and a half months. I still don’t have my furniture nor any timeline for delivery. My next step will be to navigate canceling my order (Wish me luck!) Even Wayfair does customer service and aftersales better. UPDATE: I did get my furniture after I wrote one final email asking for a callback that day or to otherwise proceed with cancellation. My review on the after-sales process remains unchanged…which is a shame because the furniture is genuinely high-quality. If Outer can get their logistical operations together, they really do have wonderful, sleekly designed top-end stuff.

Have ordered from Outer several times. Delivery was extremely late with first purchase (website indicated shipping mid June at my purchase date and it wasn't received until August.) Second purchase for a simple side table was made in early August and was supposed to ship in September. I have emailed customer support three times and left a phone message as well and have received no response in over a week.