KAITLIN C.
Excellent, Prompt Customer Service
I bought two plants (a button fern and a lipstick plant) that both arrived faster than expected. Some of the branches of my lipstick plant were broken so I emailed some pictures to the company and they quickly mailed me a replacement plant. That one also arrived broken (I think vine-like plants don’t travel well), so they gave me a credit towards a new plant. Excellent customer service!! Thank you so much! I plan to buy many more plants from you guys!
Response from Lively RootMar 26, 2025
Hi Kaitlin, we are very sorry to hear about the issues with your Lipstick Plant! Thank you for giving us an opportunity to make things right!



