Lively RootReviews of livelyroot.com

*Since posting my initial review, the plant has been received and John has been super helpful, processing a partial refund for the inconvenience and keeping me in the loop every step of the way. I hope the company provides this level of service at the offset* I paid premium rates for an XL Bird of Paradise plant as a housewarming surprise for my son, but the order is now stuck in limbo with the dispatch team and I’ve received no meaningful updates. I reached out to Lively Root over the weekend only to discover they offer customer support solely Monday to Friday, eight to four. The only response I received during the week was a generic, AI-generated email saying they were “looking into it,” with no timelines or indication of when this would be resolved. I’ve chased every day since and still haven’t heard anything back. I’m very disappointed. I paid in good faith, but the item never arrived and the lack of communication has been extremely frustrating.

my plant was very weak but after i bought a fertilizer from this site it started growing much better

I love my plant! It arrived a mess though so I had to repot right away.

I received the one plant that my cat loves to munch on and throw up some where. I have one of those already and I have to keep hiding it. i probably have the one cat that loves this plant! Not your problem however. The plant arrived in excellent condition.

I've purchased plants from them a few times in the past year. All as expected.

I originally had ordered the Pink Flamingo plant but it unfortunately arrived on the early dying stages. I emailed you all the pics and i got a quick response back with choosing the equal dollar amount of another plant but advised to pick a more durable plant for the long travel it would take to arrive here to ensure its life. I did that and what’s wild is, I was already notified by my Shop app of its shipment details BEFORE your already fast response of those details!! I was POSITIVELY BAFFLED by the swift action made by Crystal and company!! It was delivered today, 9/20/2022 and it’s oh so cute too!! Thank you all again for your PROMPT response in getting this issue rectified, Crystal, and those other anonymous people who made this wrong a right!!

The plant was a birthday gift for my mom. I have had great experiences with Lively Root before so I did not hesitate to place another order. Unfortunately, the plant arrived very wilted and had dropped a lot of leaves and blooms in its box. Fortunately the recipient recognized it just needed to be watered and propped with a trellis, and now it’s coming back to life. I imagine the Florida heat was a factor during transport, but I was disappointed that it arrived in such bad condition.