Lively RootReviews of livelyroot.com

Very helpful and quick with helping me with my problem. Really appreciate their customer service. Cared about my concerns and solved my problem quickly and efficiently. Thank you!

Ordered a tree to be delivered ahead of a Celebration of Life event, and 3 weeks later still has been "unfulfilled." I even paid for expedited delivery. I had two chat conversations with customer service assuring me it was being processed...so very disappointed. Update: A full refund was issued and a very nice, professional response was sent accepting responsibility. They have also offered to send another plant as well...truly grateful. Upgrading from 1 to 3 stars.

Love the customer service. Fast response to my emails,very friendly and very understanding. I have purchased plants since Feb of 2021 (lots of plants). I’m also part of the VIP Garden club. I recently experienced a plant that was not happy, as much as I tried to bring it back health every thing I did sadly did not work out for the plant . It was past the 30 day period but Lively root did everything they could to help. I will add it was the first time to receive a plant this way. Thank you Lively Root for all your help wonderful customer service, . I look forward to more happy plants.

Great customer service.

I received a rubber tree plant and observed spider mites about a week later. I contacted Lively Root for help to rid the spider mites and they offered to replace it or give me a credit towards a new plant. I really appreciate them going above and beyond to serve me. They were also very responsive, professional, and kind. I am a dedicated customer and will return for more plant babies.

When the sunflower I ordered didn't bounce back from the shock of shipping, they immediately offered to send a hardier replacement plant or a gift certificate, I went ahead and chose a replacement plant based on their recommendations and am eagerly awaiting its arrival. :) They were very helpful and accommodating beyond my expectations, it was a great experience.

Lively Root is one of the best businesses I have purchased from! The plants where packed and shipped with extreme care & shipping was fast! Any issues I had with my order where address immediately & now I’m enjoying my beautiful plants everyday! I highly recommend this company to anyone looking to bring beauty & nature into their lives!

Fantastic company, fantastic customer service!!!!! They addressed an issue with the handling of the plants by the delivery carrier and were so quick to resolve it! My plants are gorgeous !!