liquorstars.comReviews of liquorstars.com

I have done my very best to prevent the situation that has occurred from happening. At no fault of my own, the fraudulent efforts of advertising items they don’t have in stock, fully charging me for an order that is still only partially fulfilled, violating federal and state alcohol laws, misleading and/or lying regarding their corrective action, and not responding to correct the issue, this company has led to the current outcome. As you can see from the evidence, the vendor only responded to deceive and delay corrective action in the hope that there was no recourse, as this “misleading shipment delivery took place” They will not return the bottle sent nor refund me for the bottle not sent. Credit Card company is indicating they sent something so what can they do...

Terrible company , customer service is rude and unhelpful. They don’t ship promptly, communicate poorly, and overall provide a very poor experience. Do not order from this business, you’ll be disappointed.

Ordering from liquor stars has been the absolute worst online experience I have ever had. I was charged on day 1 and then the order was never fulfilled for over 40 days. Over that time frame I had multiple conversations with personnel at the company and was assured that my order was going to be shipped "priority" within 48 hours. My order was ultimately canceled (their doing); however, they only refunded me for the item and not for the >$125 "Liquor Stars Shipping Protection" coverage I paid.

Didn't respond to emails reliably. Provided terrible service. Their checkout system overrode my address with an old one. No way to track when or if item would ship. Eventually had to contact my credit card company as they weren't responsive and weeks had passed.

Nightmare. Stay far away from Liquor stars period.

I ordered a bottle of Blanton’s bourbon and paid extra for “shipping protection”. UPS shipped it all the way to an adjacent town and was listed as out for delivery on 07/30/2025. Then it was listed as delayed. When after a week I tried to file a claim it said it was damaged and a claim was already filed. When I called UPS they said for me to contact the sender. I have already sent 2 emails to Liquor Stars and have not received a reply. When I tried to call Liquor Stars at 3:00 Central Time, I got a message saying they were closed and to call back during business hours. It was 1:00 their time and they claim to call by 5:00 their time. I’m out $160 and want someone to step up.

Please don't be a complete idiot like me and buy anything from this company. Shame on me for being stupid. Live and learn. I purchased 3 bottles. One bottle of Blantons and two bottles of Buffalo Trace. Yes, I paid for the worthless "Liquor Stars Delivery Protection" Day of delivery, UPS driver rings the doorbell, I open the door and it smelled as if the driver just left a bar. He's like, "I thought you should see this" The package was obviously leaking fluids. He said his entire truck smelled like a distillery, and I can see why. We cut the box open to take pics of the contents. The neck of the Blantons was broken off and the bottle was empty. One of the bottles of Buffalo Trace had the neck cracked and the bottle was empty. A complete amateur who doesn't care about life packed this disaster. Completely inept!! Obviously, I refused the delivery. TRIED, multiple times, to contact this miserable excuse of a company through their customer service number. DON'T bother!! that number NEVER gets answered and tells you to contact via Email. DON'T waste your time with that either. It will go unanswered. They gladly took my money with having zero intent of fulfilling my order and that's okay. I don't lose sleep over stuff like this. My credit card company LOVES me. After never getting a response from the Liquor Losers, I filed a dispute with my credit card people and they reassured me the charges would get reversed promptly. It's only $242.00. I've been screwed out of a lot more in my lifetime. Just wanted to take several minutes to put out a public service announcement to the good people of this earth. Don't be a moron like me!! Don't use this company to purchase anything!! You'll end up being an idiot like me. You have been duly warned!!

I placed an order for two bottles of Pappy Van Winkle from Liquor Stars, listed as in stock, for a retirement gift. To ensure timely delivery, I selected and paid a very high fee for their “overnight” shipping option. Before ordering, I attempted to confirm by phone and email that the items would arrive on time. Phone calls were never answered. After ordering, I received emails stating the order had shipped and would arrive as promised. However, the tracking information later showed only that a UPS label had been created—no package was in transit. One bottle arrived late, and nearly a month later, the second has still not been delivered. I have sent five follow-up emails with no reply and made multiple unanswered phone calls. In my experience, the inventory status appeared inaccurate, and the paid expedited shipping service was not fulfilled as described. Based on this experience, I cannot recommend Liquor Stars and encourage others to exercise caution when ordering. I am also filing a complaint, hoping to force an investigation into their business practices.