liquorstars.comReviews of liquorstars.com

Love their quantities and variety they carry but the customer service is dismal at best. Prices are great, ordered on July 11th, 2025, and it is now August 4th, 2025 and still have not received my full order with no email or call on when to expect it. I love the good prices but I not sure giving great customer service is worth it. I would rather pay a little extra and receive way better service.

I ordered from Liquor Stars one bottle of Green Chartreuse and received it about three weeks later nicely packaged and without any damage! So I decided to buy another Chartreuse set( one bottle of green color liquor and one bottle of yellow chartreuse). I received half of my order, just one bottle of Yellow Chartreuse about three weeks later! Where is the other bottle and why weren’t they sent my order together?!!! It has been close to one month of emailing and texting and calling and no answer. Seriously people? How are you going to have business responding like this? You are going to lose all of your potential clients. I am still hoping to receive rest of my order!

I ordered 6 bottles of bourbon on their website January 31st. Received Blanton's green label, black label, straight from the barrel, and Weller antique February 15th. Sent a chat message 02/15 asking for an update on when the remaining items would ship and was told my items would be shipped 02/18. Looked at my account 02/21 and still no tracking #. Checked their website and the Blanton's red label and Weller full proof show available. Sent e-mail through their website and received a response the two bottles they never shipped would be refunded. I was hoping I had found a trustworthy and reliable company to purchase from. Unfortunately, they are only partially reliable, and I will see if they refund my money to determine if they are partially trustworthy.

Purchase an expensive bottle of rare bourbon on March 6. After multiple days of hearing nothing, I emailed to ask for shipping info. They replied it would be shipped "tomorrow". Then, they didn't even create a shipping label until two days later, and now, yet another day later, the item has still not been shipped. Terrible order fulfilment and meaningless customer "service", but I did finally receive the product I ordered and in good contition.