liquorstars.comReviews of liquorstars.com

I ordered several bottles and received only a partial shipment and tried calling an emailing with very slow to No Response. I am not sure how many people are working there but it seems they have extremely POOR customer service. How do you remain in business like this. I am still waiting to here if my missing bottle is getting sent 1 month later! I wont be ordering again as it should not be me having to inquire over and over agian to get answers. Good prices, shitty service!

Submitted an order a month ago. A week after submitting the order I received a text message from a guy that claimed he'd deliver the order on Monday. I assumed he meant the coming Monday (3 days later). I replied enthusiastically thanking him for the update (you can reply to the text message). 3 days after Monday I replied again to the same text message asking for clues. They replied with a UPS tracking number that has been showing the same response for 3 weeks now : "UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package." I wrote an email replying to the address that sent me the confirmation order explaining that I want to cancel my order and want a refund. I'll update this review in a few weeks. So far I'd recommend not to order from this company.

Use caution! I ordered a couple of high end whisky’s from Liquor Stars because of the amazing price as a gift. I had plenty of time (almost 2 months) before the event so I figured I was good to go. When I realized that the shipment was getting closer to my required date I started to message them and would get “it’s shipping Monday” or “the warehouse is packing it tomorrow“. I asked for tracking and the printed a “dummy” UPS label but it never showed as shipped. Finally I told them I was interested in ordering several bottles that totaled over $3500 and like magic my order left the warehouse in a couple of days. It arrived late so I had to scrambled for a replacement and needless to say I never placed the large order. I did a google search on the store and looked at the street view and it’s some janky shop in a California strip mall. The person running the web operation is Noel and I think (not sure) acquires the bottles through a five finger employee discount and that’s why it takes so long (he has to wait for the opportunity to acquire). I did receive my correct order. Not willing to risk my money again. Use this site with caution. Also, the reviews on the site are by bots and anything less than 4 stars is removed by Noel. Good luck!