liquorstars.com is listed under Beverages & Liquor.
liquorstars.com (liquorstars.com) has 147 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Michael A.
Bought the shipment insurance for a very expensive bottle of Blanton's and sure enough, product was never delivered due to damage. That being said, these folks have a customer service number that is NEVER answered, and several emails have been ignored. Will not do business with them again!
Leon J.
Love their quantities and variety they carry but the customer service is dismal at best. Prices are great, ordered on July 11th, 2025, and it is now August 4th, 2025 and still have not received my full order with no email or call on when to expect it. I love the good prices but I not sure giving great customer service is worth it. I would rather pay a little extra and receive way better service.
Donald S.
It’s been over two months and they still have not fulfilled my order. The first few weeks they kept saying that it was in the process of being shipped. Then they said it was shipped with no tracking information. Now they will not respond to phone text or email. Would not recommend this site to anybody.
Tim K.
Liquorstars.com is a rip off and scam. Ordered two bottles of Blantons on June 8th which were advertised as in stock and its now July 28th and still have not received them. I've emailed their customer service several times with no response and have also called several times only to get a message that says their customer service reps are not available. They charged me for the bottles and stole my money. I would highly recommend never buying anything from Liquorstars.com
Pali T.
Stay away from this vendor. They do not respond to communication. I am now filing a dispute with my credit card bank. You have been warned.
Fred B.
I wish I could give them zero stars. I placed an order for over $400, and unlike most other online merchants, they charged my credit card immediately instead of when they ship. Ten days after ordering, the order status still showed "Unfulfilled". I asked for a status update, and the response I received was "We will forward tracking shortly." After another five days passed, the order still showing "Unfulfilled", I asked for my order to be cancelled and refunded, only to be informed I would be charged a 15% cancellation fee. EVERY item I ordered stated "IN STOCK" on their website, so why are they unable to fill an order in less than two weeks? I suspect the "IN STOCK" was FALSE ADVERTISING. I cannot recommend strongly enough to NEVER do business with this company, and I am wondering how much of their revenue comes from cancellation fees.
Mike
This is the 2nd time I have bought thru Liquor Stars. The first experience was not as I had hoped, but after speaking with them directly, I decided to give them another order. This time they were right on in delivery and date for shipping. After having both good and bad experiences, I can highly recommend them for your on line purchases. You can give a good rating for anyone who doesn't have a problem, however, the real test is how it is handled when something doesn't go right. Great job Liquor Stars!
Frank
The first time I used this company everything went great! The second time I used this company for a second order totaling over $400+ they charged my credit card on July 10th -- but I NEVER received a confirmation email, nor delivery/tracking information. After NUMEROUS attempts of trying to reach out for clarification on this second order -- for over 4 days -- this company has apparently "ghosted me!??!" I have also made several request on THEIR "contact us" page without a single follow-up over the past 4 days! When you attempt to telephone the business directly, during the hours that they state on their recorded line -- ("12:15 pm until 5:00 pm" West Coast Time) THEY NEVER ANSWER!! Finally today, after I sent what would be my LAST email and file my dispute/refund with my CC folks, I received my very FIRST response in 4 days, (which by the way was alarmingly threatening) telling me that I was being "fraudulent." This total LACK of any kind of professional customer service is mind boggling! All they had to do to salvage this purchase and retain me as a customer was to provide professional customer service and CALL me as I had requested to confirm and/or straighten ANY issue out regarding this order. They REFUSED all attempted contacts to do so!! I do NOT beg any business to take my money! However, I'm totally confused as to how and why they handled this second order. I must say moving forward -- DO NOT USE THIS COMPANY!
