Lion Brand YarnReviews of lionbrand.com

Skiens were smaller than I expected. Price was good, but I may not have enough to use for what I orriginally intended. At lese I have other projects that t will work for.

Always quality yarn at great prices

I made 5 of these hats already. Pattern is easy to follow, hats are thick, warm and you can see the big knit. I love them

I can't buy the yarn in bulk and the shipping times are incredibly long. The shipping window is HUGE and quality control is lacking because sometimes I have a skein that is COMPLETELY different from ones of the same color and texture. My other sources for this yarn ship much quicker and it costs a lot less.

I placed my order too quickly and immediately sent an email to customer service asking for assistance. I requested that they please ship my order quickly instead of the 3-9 days indicated AFTER I placed my order. I said in my email that I was willing to pay the extra money to get my order delivered earlier. I wanted the yarn to make a Christmas gift and had calculated that I had enough time if I got the yarn earlier than 9 days. It took eight days for me to get a reply; the reply indicated that my email had been “misdirected” and were just getting it then. The email further went on to ask if my issues had been addressed. I wrote back letting them know that they were not addressed and I was still looking for a positive resolution. I never heard back a single word. My yarn was scheduled to be delivered on 12/12 and was delayed until 12/17 at which point it was too late to complete my project. And, I never heard from their customer service again. I will never buy Lion Brand yarn again and I urge anyone who reads this review to do the same.

What made this experience great is that I am saw a video on how to make this eyelet scarf! It was made by someone of whom I learned this pattern! This was inspirational, but I was making this pattern for a young child,with soli yarn, but because of this video, the person who did this pattern, she used this Mandala Sparkle yarn! Truly this is a sparkle of love! Soon as I get done with the young girl's scarf, I'm going to make me one using this beautiful yarn! I'm very excited!!

On 8/8/25 I purchased 9 balls of Cotton Linen Bamboo and two balls were damaged and unusable. After several emails with support they provided a return label to replace the yarn, I sent the yarn back and then received an email that the return was denied with no explanation. Since that time they've refused to respond to any emails or the three additional support tickets I've submitted. This is the worst customer service I've received from a merchant.

I purchased a kit with a digital download, I could not find the link sent an email, got a response in 5 minutes with a PDF in case the link did not work. This was a fantastic and easy process and a great example of excellent customer service.