Link InteractiveReviews of linkinteractive.com

I dealt with Joseph Barker when I.called for information on the Link Interactive system. He did not pressure at all, gave me the information I needed, and informed me of the promotions that were available. A very informative and stess free experience. I have dealt with ADT and Frontpoint in the past- this was the best experience by far!

I installed the new module but forgot to call to activate it. Turns out that you need the serial number of the module, and I was out of town for the next week. I got an email requesting the serial number, and I replied explaining that it would take a week for me to get it. Your tech Berenice Gregory took the time and initiative to research other options, and between Berenice and your shipping dept found the serial number and got my service up and running. Awesome work!

Thank you so much to Berenice and the rest of the team for their great guidance and support on the move to my new home and the deployment of the take over module. Truly amazing customer service experience! Ricardo

We were thrilled to find Brian at the Fort Worth Home & Garden show. We had just walked into the show 10 minutes before we found his booth. On our way there, we were approached by so many "vultures" that wanted to sell us something. We almost left the show, but glad we didn't once we found LINK Interactive! I installed a 2GIG system prior to my current provider buying my previous alarm companies accounts. The new company did not sell or service this system, nor did they know much about it. Recently, it started tripping the breaker so I called my provider and it was going to cost me $85 just to have them come to my home to check it out, plus anything else they could sell me, I's sure! Knowing they did not service this system, I declined their "offer" and figured I would just push through this issue. When I saw the LINK Interactive booth with 2GIG equipment, I immediately went to visit with Brian. He was SO nice and laid back, NO pressure what-so-ever. It made buying brand new equipment a No-Brainer. Thank you for a great system and a Really Great LINK Representative. I cannot wait to get the new additions to my alarm family!

Link Interactive's U.S. based customer support is excellent! I had researched several alarm systems and I chose Link Interactive because of the service I received from Lead Agent Joseph Barker. We talked and emailed several times. Everytime I had a question, Joseph had the answer. Shipping was quick and all the sensors were named and ready to install. The installation was easy and when I wanted to rename a sensor, help was only a quick phone call away.

I've dealt with LINK for the last 2.5 years and if I could give 10 stars I would. LINK sincerely knows how to provide the best customer service. Their #1 goal it to provide a service and product to a customer that has real value at a more than fair price. Everyone goes above and beyond to satisfy every single customer. Every business should take example from this company and they would learn many priceless business practices.

the customer service was great and the follow up was excellent. Thank you

We switched from ADT to Link Interactive and we couldn't be happier. Customer service was excellent!!! We had a bit of a hard time setting things up but the representatives were extremely patient with us. We've been using the alarm system for a few months now and everything is working very well, way beyond our expectations.