Terrible. App is flakey, original number assigned was already in use causing me to loose 2 months of my plan. Calls only ring 3/4 of the time.
Response from Line2Jan 11, 2021
Hello Heidi,
Thank you for your feedback and this is certainly not how the service should be working for you. You may contact us directly at (888) 472-9900 or message our Support Team at [email protected] so we may look into this matter for you right away. If you would like to message the Social Team at [email protected] with your account details -including if you an Android or iOS user.
Many Thanks,
Line2 support Team
JF
Jessica F.
Awesome
Awesome awesome
Response from Line2Jan 7, 2021
Hello Jessica,
We very much appreciate the wonderful feedback and top-notch review in regards to the Line2 Product! Please let us know if you have any questions or require support as we are always here to help. You can message us at [email protected] anytime.
Many Thanks. Stay safe and healthy,
Line2 Support Team
KN
Kimberly N.
Poor UX, Poor CX
Horrible customer experience. Chat feature exists for support, but you will languish as 2nd or 3rd in line forever with no response. Forget calling, no one is available at this time. Trying to set up voice mail for people calling in, the system won't call your cell phone to do the voice mail, it will call the number that they gave you. Answers from tech support will come quickly, but you will be directed to videos that don't really answer your question.
Response from Line2Jan 7, 2021
Hello Kimberly,
This is most certainly not the impression we wish to impress upon you. We are currently experiencing higher than normal call & chat volumes in light of the increased pandemic numbers. We do apologize for this and appreciate your patience as we navigate new ways to improve the support provided to our valued customers. We currently offer a navigational support page for our Line2 customers to assist them in utilizing the service and better address common questions & troubleshooting concerns. You may access the support page at https://support.line2.com. If you are looking to set up Voicemail, you may search, https://support.line2.com/hc/en-us/search?utf8=%E2%9C%93&query=how+to+set+up+voicemail+for+incoming+calls
Please feel free to message us at [email protected] or contact the Social Team directly at [email protected] so we may further address your concerns.
Many Thanks,
Line2 support Team
JM
John M.
Line two has been great for those…
Line two has been great for those unexpected times when you need a second phone
Response from Line2Jan 7, 2021
Hello John,
Fantastic to read your comments, we're absolutely delighted that you are finding the Line2 service so helpful when a second line is required. If we can ever help you in the future please do feel free to let us know, we are always here to help.
Many thanks. Stay safe and healthy,
Line2 Support Team
HU
Huzair
Nothing good about this app
Poor interface. Poor customer service. Wouldn’t recommend at all.
Response from Line2Jan 7, 2021
Hello Huzair,
Thanks for your feedback. This is most definitely not the impression we wished to leave you with. We would like to look into this matter to see if there is anything we can do on our end to help improve your user experience.
Should you wish for us to address any of your concerns, kindly message our Social Team with your account details at [email protected].
Many thanks,
Line2 Support Team
VW
Vanessa W.
It was confusing to set up even after…
It was confusing to set up even after reviewing the documentation. Tried calling and no answers. Also, left voicemail. No return call.
Response from Line2Jan 7, 2021
Hello Vanessa,
This is most certainly not the impression we wish for you to have as a new customer. We are currently experiencing higher than normal call & chat volumes in light of the increased pandemic numbers. We do apologize for this and appreciate your patience as we navigate new ways to improve the support provided to our valued customers. We currently offer a navigational support page for our Line2 customers to assist them in utilizing the service and better assist them in answering common questions & troubleshooting concerns. You may access the support page at https://support.line2.com.
Please feel free to message us at [email protected] or contact the Social Team directly at [email protected] so we may further address any concerns or inquires you are having with the service. You may also reach us by live chat.
Many Thanks,
Line2 support Team
AT
Andrew T.
I've been a line2 customer for around 4…
I've been a line2 customer for around 4 years now and while the service is priced fairly and the feature set is good the bugs and call quality get a poor rating at best. I've never used a voip service with such low call quality. The bugs in the PC app and the mobile app are unfortunately numerous. Sort orders are incorrect. The mobile app requires signing in again repeatedly. It does not use modern integration with Android and is super clunky and unpolished. I wanted to like this service but will be cancelling soon hopefully and switching back to a better alternative.
Response from Line2Jan 7, 2021
Hello Andrew,
Thanks so much for your honest feedback and we would most definitely like to improve your user experience. With the mobile app, please ensure that you are running on the latest release for optimal performance. For Android, please ensure that you are running on version 4.2.2 and that your OS and Drivers are fully up to date. If you are continuing to experience app-related issues, I would suggest, uninstalling the application from your device and then reinstalling it from the Play Store. Once reinstalled, please power down completely for a minimum of 20 seconds prior to powering back on to ensure installation completes correctly.
We currently offer a navigational support page for our Line2 customers to assist them in utilizing the service better which also aids in answering some common questions & troubleshooting concerns. You may access the support page at https://support.line2.com.
https://help.line2.com/category/1138-guides
You may also visit our Status page at any time if you are experiencing any issues to see if it is a known problem with the service or if there is scheduled maintenance. You may register to this page which will update you once any issues have been resolved. https://status.line2.com/
Should you wish to reach out to support, please contact us at [email protected] or feel free to contact the Social Team directly at [email protected].
Many Thanks. Stay safe and healthy,
Line2 support Team
CG
Chris G.
Line2 Review: Regular outages, seemingly no spam filtering, buggy apps, lousy support. Avoid this company at all costs.
Line2 sucks and should be avoided at all costs.
When we signed up in January 2020, they promised me in a pre-sales on the phone that if we didn't like the service, we could port our number to Google Voice. That's apparently not the case, and I'm not the only person who has been mislead: "Google Voice says I can't port my number from Line2, but Line2 says this can definitely be done." Google Voice doesn't support porting from Line2. So if you port you number to Line2, you have to port it back to a mobile carrier, then over to Google Voice. For those living abroad, that's not really a safe thing to rely on.
When we signed up, I asked their support agent if there were any known issues that we should be aware of before signing up. They told us that we might need to log into the dashboard to "log out all devices" every 2-3 weeks to ensure it keeps working. Well, we've significant drops in service that haven't been resolved in by doing so. Further, their status page claims a "100.00% uptime" for the last 60 days despite there being outages (and the outage I experienced went on for well more than the claimed 46 minutes).
I often cannot see message or call history in the app.
Often when I make calls it sounds like a chipmunk and we can't communicate. Sometimes every call I try to make in a given day has the same issue.
I can't log into the desktop Mac app after recently upgrading despite the password being correct (works fine on their website).
That's when it "works." I have found on at least several occasions that I cannot make calls both on desktop and mobile. On desktop I get an error indicating that I'm already on a call with (###) ###-#### despite the fact that I'm not on any calls. On mobile it often says I don't have an internet connection, despite the Speedtest app on my phone indicating a 500Mbps (yes, half-gigabit) connection with 5ms latency.
I get far more SMS spam on Line2 than T-Mobile. I cannot find a way to block someone from texting you in the app unless they've also called. You have to log into the website and create a new "blocked" contact, which takes a login and several unnecessary clicks to complete in their ancient interface.
The only way I've found to significantly decrease the quantity of spam calls is to turn on call screening, which on the $10/mo plan applies to everyone, even known contacts. Not forcing contracts to screen get screened is a "Premium" feature that apparently costs an extra $5/mo. All this as a workaround for a problem Google Voice doesn't have.
Every time I plug in my headphones on my laptop I get an annoying popup asking me to select the headphones as an input device.
Their support department is almost impossible to reach via phone. The last time I managed to get a hold of someone there I was on the line for over 20 minutes.
I deeply regret signing up for Line2 and it seems I am stuck with them. Avoid these scumbags at all costs. There's no reason I can think of that anyone should do business with this company unless you happen to be stuck with them (due to the Google Voice porting lie).
Response from Line2Jan 7, 2021
Hello Chris,
This is certainly not the experience we wished for you to have.
As indicated in the terms of service outbound porting is prohihibted only during the trial period.
https://www.line2.com/terms-of-service
With the mobile app, please ensure that you are running on the latest release for optimal performance. For Android, please ensure that you are running on version 4.2.2 and that your OS and Drivers are fully up to date. If you are continuing to experience app-related issues, I would suggest, uninstalling the application from your device and then reinstalling it from the Play Store. Once reinstalled, please power down completely for a minimum of 20 seconds prior to powering back on to ensure installation completes correctly.
We currently offer a navigational support page for our Line2 customers to assist them in utilizing the service better which also aids in answering some common questions & troubleshooting concerns. You may access the support page at https://support.line2.com.
https://help.line2.com/category/1138-guides
You may also visit our Status page at any time if you are experiencing any issues to see if it is a known problem with the service or if there is scheduled maintenance. You may register to this page which will update you once any issues have been resolved. https://status.line2.com/
Should you wish to reach out to support, please contact us at [email protected] or feel free to contact the Social Team directly at [email protected].
Many Thanks. Stay safe and healthy,
Line2 support Team
