Line2Reviews of line2.com

Response from Line2Sep 8, 2023

Hello Inge - Thank you for your 5-star review! Whether it's our phone service or support team we always appreciate reading feedback from customers!

Response from Line2Aug 18, 2023

Hi Shokatshirvani - We appreciate the 5 star review!

Response from Line2Aug 18, 2023

Hello Shivay - Thank you for leaving us a five-star review. We think WhatsApp is awesome too!! It is a great way to stay connected with family and friends, and you chose Line2 for your needs as well!

Response from Line2Aug 18, 2023

Hello Elijah - We're sorry you're having ongoing issues with our password reset feature, and we understand how frustrating this may be. Customer feedback is invaluable, and our teams are updating our page to make the process more seamless. We expect the updates to our page to take place within the next 60 days. Our support team is here to help if you are still encountering issues and can be reached at (888)-472-9900 or email us at [email protected] for additional assistance. We are in the office Monday through Friday, 8 am to 8 pm EST.

Response from Line2Aug 18, 2023

Hello Deanna - Thank you for stopping by and leaving your feedback and comments. The issue you are referring to is often related to an older version of our app. Typically an update will have resolved the issue. As for the holiday greeting in July, we appreciate the alert. The incorrect out-of-office message was displayed after an update to our customer relationship management tool. Thank you for letting us know; we have corrected the issue based on the feedback in this review.

Response from Line2Jul 26, 2023

Hello Lisa - Thank you for sharing your feedback and leaving a review. Regarding the password reset issues, you have encountered. We are working to make our login and password reset process more simplistic. If you do not receive the email, it may be related to formatting your phone number on the password reset page. The current formatting on our webpage shows an example below, "Enter your phone number and extension in this format: 18880123011x1". You will only receive the email if the formatting is correct. Our engineering teams will change the formatting guidelines within the next few months to drive a better customer experience. We're sorry you encountered longer than standard hold times when contacting us by phone. You may have tried to contact us when we were hosting mandatory compliance training for our teams which was for one hour earlier this summer.