Igor P.
Worst customer service
Worst customer service Called to restore a line , the employee told me it was gonna cost $15 and another $8 for an upgrade so I can have another extension. Notified me that I was gonna get charged twice which was ok with me , everything was fine until I hung up the phone and got charged another $20. I called them back and like always I was on hold for about 15/20 minutes while I was emailing them . I’ve got a response by email stating that I was legitimately charged for everything and for me to look at my billing in the app , but when I looked at it it was written that I was charged for two lines at $17.95 ,for each line which equal to $36 and what was still less than what they charged me. Finally the rep picked the phone up and tried to explain to me that all the charges were legitimate and he listened to the whole conversation was recorded to what I replied that if you were listening the previous rep specifically told me I was only getting charged twice $15 and $8 because if she would tell me I was getting charged $20 more I wouldn’t authorize it. After every question the rep kept putting me on hold for 5 minutes. Long story short I spent about 2 hours on the phone with all these people just to partially cancel the two line thing . Be careful when you deal with these guys Over all the app works ok I been with them for about 5 years it’s just they always lie to get more money out of you which I do not like Ps i haven’t gotten my refund yet