Line2Reviews of line2.com

Response from Line2Jul 21, 2025

myhooptie, our team's goal is to patiently assist customers and resolve issues every day! Your review comments let us know we did just that. Thank you for choosing Line2!

Response from Line2Jul 22, 2025

Hello Tbran - We're sorry to hear that you've been receiving unwanted calls to your Line2 phone number. We understand your frustration. Here at Line2, we have a closed phone book; we do not share or sell number information with anyone. Some plausible reasons you are receiving such calls may be spammers who have programmed a robo-dialer to dial any number. As phone numbers may be recycled, these calls could be directed to the party who previously had your number. We're sending an email with some links so that you may block unwanted calls and some other options that may work for you.

Response from Line2Jul 21, 2025

Hello Paul - Nothing is more disappointing than reading your review and comments. Our tech support team would have been able to troubleshoot your issues and get your services working for you. We're sorry we didn't have this opportunity and apologize for any frustration you encountered. As you requested your account has been cancelled, and no further billing will take place.

Response from Line2Jul 18, 2025

Hello Barbara - We loved seeing your 5-star review and reading your kind comments! We value our customers greatly and thank you for sharing your feedback.

Response from Line2Jul 23, 2025

Hello Jeff - Thank you for taking the time to leave your review and provide feedback on your recent and past service experiences. We had the opportunity to review past & present tickets and are committed to doing better, based on feedback such as yours. Your 10DLC registration approval is complete. Please look for an email dated July 23, 2025, with ticket number 1336216, which will provide a more detailed explanation of the delay in approval.

Response from Line2Jul 25, 2025

Hello Ronald - Thank you for leaving your review. We understand how frustrating login issues can be. We have a full-service customer support team that is happy to assist you and can be reached via phone, email, or chat. We are in the office Monday through Friday, between 8:00 am and 8:00 pm EST. We have also attempted to contact you directly, but without success. Please find our contact details at https://www.line2.com/resources/contact/ .

Response from Line2Jul 15, 2025

Hello Wes, thank you for taking the time to submit your review and feedback, and, even more importantly, for being a long-time customer. We understand that the billing on this account may differ from what you expected, as account changes have been infrequent. The Legacy account you have is subject to standardized billing guidelines. To be specific, once a change is made to the account (e.g., users, admin), prorations and taxes are immediately generated and billed to the card on file for the new annual subscription. The yearly bill dates from now on are also automatically updated to coincide with the account change timeline. We were able to complete a refund as documented in case number 1330188.

Response from Line2Jul 15, 2025

Hello Salomon - We apologize for any difficulty you have encountered while using our app. Our level two support crew reached out to you to troubleshoot, but you chose not to work on the issue. We understand that life can get busy and your time is valuable. Should you wish to troubleshoot the issue, we will be here for you when you are ready. All you need to do is reply to ticket number 1331467 that was sent via email.