Line2Reviews of line2.com

Response from Line2Sep 17, 2026

Hello Kevin, thank you for sharing your feedback. We sincerely apologize for the experience you've had and understand your frustration. After reading your review, we immediately escalated the issue to our engineering team for further investigation. We take reports like this very seriously, and our team is actively reviewing the situation to determine what occurred and how we can prevent similar issues in the future. We will also be following up with you directly via email so we can gather any additional details and work toward a resolution. We appreciate you bringing this matter to our attention and thank you for your patience while we investigate further.

Response from Line2Sep 17, 2026

Hello Seascape - Thank you for your review and for sharing your valuable suggestions and feedback regarding the Line2 app! We truly appreciate customers taking the time to help us improve. Our development team has received your feedback and will consider it for future enhancements as part of our product roadmap. Thank you for supporting Line2, and we look forward to continuing to improve your experience!

Response from Line2Sep 8, 2026

Hello Mista Nick, thank you for taking the time to share your experience with us. We’re glad to hear the app and service have been working well overall, though we’re truly sorry to read that parts of your support journey felt unreliable. That’s not the level of consistency we aim to deliver. Our leadership team would still like to look deeper into what happened on our side so we can strengthen the process and make sure your next experience feels like an A instead of a B+. If you’re open to it, please reply to the Trustpilot request for more information so we can review your ticket history more thoroughly. Thank you for being a customer and resubscribing to our service.

Response from Line2Sep 9, 2026

Hello Jay, thank you for sharing your feedback. We’re sorry to hear about the issues you experienced and understand how frustrating spam‑labeling can be. The number you received does not originate as a spam number from our service. Mobile carriers and third‑party analytics systems sometimes flag numbers automatically based on call patterns across the industry, and no provider can fully guarantee that a newly assigned number will never be mislabeled. We did offer an alternate number, though we want to be transparent about those carrier limitations. Regarding your refund request, your subscription was billed through Apple, which means refunds must be processed directly through the App Store. We provided guidance on how to cancel through Apple’s billing system, and we’re sorry the service didn’t meet your needs at this time. We appreciate you giving us a try, and if you decide to return in the future, we’d be glad to help ensure your setup works the way you expect.

Response from Line2Sep 4, 2026

Hello Ann G, we’re disappointed to read your review and truly appreciate the opportunity to speak with you today regarding the confusion surrounding your email inquiry. We value you as a long‑term customer, and we apologize that our team did not proactively reach out to provide the billing assistance you needed. We’re glad we were able to address your concerns, and we will ensure our team delivers a higher level of service moving forward so support is provided promptly and without delay.

Response from Line2Sep 1, 2026

Hello Tima, thank you for rating your service experience. We would be happy to learn more about your comments and better understand what they may be referring to. A member of our team will reach out by phone today to follow up with you and discuss your review in more detail. We look forward to speaking with you and appreciate the opportunity to address your concerns.

Response from Line2Sep 1, 2026

Hello Frustrated User, we’re sorry to read about your experience. After reviewing the account associated with the ticket survey, we didn’t find any technical support cases related to dropped calls or delayed messages, so we weren’t aware these issues were occurring. If this was happening on a different account or if we had been notified, our team would have been happy to identify the root cause and work toward a solution. We understand that rate changes can be frustrating. Like many service providers, periodic price adjustments help us maintain and enhance the overall service, but we recognize they can still influence your decision. We’re sorry to see you leave and appreciate the time you spent with us. Your feedback regarding our support hours will be shared with our executive management team. If you ever decide to return, our team would be glad to walk through your setup and ensure everything works the way it should.

Response from Line2Aug 28, 2026

Hello Jorge, thank you for the positive feedback! Our support team works hard to be responsive and helpful, and it’s great to know that came through during your experience. We’re here anytime you need assistance.