Lincare HoldingsReviews of lincare.com

Run far away from this company. I don't know what is wrong with their records. I was with preferred home Care for 15 years getting CPAP supplies with no problem. Once Lincare bought them there was no longer any customer service. Very very long wait times up to 45 minutes. And then they would hang up on you. Call back get a customer service rep talk to them and explain your situation they try to transfer you to somebody to help and you get disconnected after sitting on hold for 15 or 20 minutes. They ask if my doctor is still a doctor that retired 15 years ago. Keep in mind they have continuous records on me and should know what I need and who my doctor is. My doctor has submitted multiple prescriptions yet I still can't get my CPAP supplies refilled. This has been an ongoing problem for quite a while now

This rating is for Lincaire. I have been a fool for sticking with them for many years. This recent disappointment is based on them dragging their feet to deliver something. My most recent order will finally be delivered today March 15. Their tracking number and insistence is that the order was made on March 10, 2024, when in FACT I called it in and spoke with the person who ordered it for me.......ON MARCH 4. It was ordered on the 4th Lincaire and you did not begin moving on it until the 10th.

When I initiated my Lincare service almost 10 years ago, they "didn't have the proper documentation to initiate my monthly payment plan", and promised that they would contact my insurance to get it sorted out. I started getting insurance coverage explanations stating how much they were paying to Lincare each month, and did not receive any further contact from them so I assumed that everything had been "sorted out" as promised. That's on me. I should not have trusted them. It was a full two years later that I got a "final notice" stating that I owed them hundreds of dollars for supplies that I had received. I called to find out what was going on. They said that insurance was paying their part, but that I never had. I attempted to set up an automatic monthly payment plan like they had promised would be handled from the beginning, but when I told them how much I could afford to pay each month (I am on a fixed income), the REFUSED to set up the plan because the amount was "insufficient to level the balance". The amount I had offered was more than double what I had been assured was the highest monthly cost for supplies out of pocket. I was told that I would have to make manual payments, as they would not do a plan for me unless I offered THREE TIMES what I had told them I could afford to pay, which was absolutely impossible for me. So I proceeded to make monthly payments through their web site or mailed in. When I moved, I made sure to update my address with their billing department, and their shipping department, as well as the main "accounts holding" department. It took several calls. That was 8 years ago. Last year, I started getting payments returned to me as being "insufficient" to cover the bill. No one could tell me why, except that I "owed too much for past supplies" (that I had tried to cancel, but the cancellation was impossible). Lincare then took those returned payments as "proof of non-payment on the account" and sent me to collections. During this time, they continued to send me more supplies that I had cancelled, and billed me for those, too! Except, I would receive the individual monthly bill for the supplies they sent, however, by the time I had physically gotten the bill, they had already sent it to collections. When I desperately spoke to billing to find out what was going on, I was told that because they had opened collections on my account, every invoice would automatically be sent straight to collections upon being generated, giving me NO opportunity to pay it. They STILL refused to cancel my account/delivery of supplies. After spending weeks trying to find the "right person" to talk to - getting hung up on, disconnected, condescended to, and mocked when I *did* get to speak to a real person - I finally reached a very helpful lady who promised to get my account closed, except that I had a CREDIT on my account that wasn't being applied to my outstanding bill? Apparently the money they received that they didn't send back, was just dumped somewhere and not applied to my bill, further adding "proof of non-payment" to justify sending my account to collections. Again and again and AGAIN! I currently have FOUR open collections accounts from Lincare, my credit is destroyed, and I STILL have no guarantee that I will stop being billed for supplies! Also, when I spoke to this helpful woman, my OLD ADDRESS WAS STILL ON FILE to have things shipped to! I did my due diligence, and they have mishandled and taken advantage of me every step of the way.My credit is ruined, my fiances are in shambles, and I don't know how I can go on. DO NOT DO BUSINESS WITH LINCARE!

I have been dealing with this company for more than a year and I am very unsatisfied with their customer service. The most aggravating experience is that they do not follow up on messages to therapists after being on hold for 30 minutes or more to leave a message.

Katlin and Isaiah were absolutely fantastic in helping me in my time of need. I cannot express my gratitude to these individuals who helped me in my time of need.All I can say these people should be given more recognition than they have not been given.

I have called every day for the last week. No one returns my calls. My Lincsre portable oxygen generator needs service. This is a disgrace.

Horrible billing department. I had been paying my co pay for my bipap for almost a year. My employer changed insurance companies and Lincare said my DME was no longer covered. My insurance company laughed when I told them this as sleep apnea treatment is definitely covered. Rather than deal with the billing department any further, the local Lincare office told me that if I paid a certain amount, then I would own my machine outright. So I paid that amount to the billing department on October 21, 2023. Now, on December 15, 2023, I get a letter telling me that my account is 60 days past due in the amount of $59.35. That I am delinquent and should pay immediately. I had requested an itemized bill prior to making that final payment in October and was told to just go online. I have been on bipap since 2004 and this is the 3rd DME company (and absolute worst DME company) that I have ever dealt with. As a home health care registered nurse, I have dealt with DME companies for my patients and thought Lincare would be ok. Never! I will never deal with Lincare again and I will make sure my patients hear about my experience when choosing a DME company!

I cannot say enough good things about Bo at the Lincare office in Hickory,NC office He had infinite paience with me. which is not easy, explaining my new machine and mask setup I know he had other patients and other things to do, he made me feel like I was the only patient he had The receptionist was also very patient with my multiple calls