Lincare HoldingsReviews of lincare.com

Lincare has been mis-billing me and Medicare for a long time for equipment which they don't provide. Dispite many hours spent with them on the phone to get this corrected, they never follow thru with their promises. In my opinion this is a dishonest company and likely the worst customer service I've ever encountered. Avoid this company.

Get a new manager, one that knows what they are doing, and give the customer the care that they need.

They have billed my aunt who lives with me for some oxygen supplies from 2023. Never once did we get a bill until now. Have called multiple times even called with the lady from medicare they never return phone calls and dont want to listen to u. Im not going to ley some company charge her for supplies from 2 years ago not her mistake its lin care mistake. Would never recomend them to anyone else.

Unauthorized use of my credit card to bill me. Had to call my bank and report Fraud. My card had to be cancelled. Also called Medicare and reported the same. Called Lincare to get a copy of the "paperwork you signed to authorized use of your credit card" and got double talk and no answer. The are still in a 5 year probation for Medicare Fraud to the tune of $29M. Look up Lincare Holdings.

Tried to return small order for items, not what I wanted. I recd an approval to return label and promptly returned items. Never heard back except for monthly statements saying I owed on the returned items. After multiple calls asking for credit for many months I was eventually told that returned items were recd but the return was 60 days past order point. Totally terrible customer service throughout. I will never use them again. They kept returned items, issued no credit and lost a client forever over $23.

From August to December 2023, my son was on a hypoallergenic formula prescribed by his doctor, which Lincare provided. In May 2024, our healthcare insurer decided this formula was not covered under our policy, so I paid the $1,600 bill from Lincare. Shortly after, at the end of May, our insurer reversed their decision and paid Lincare as well. Since then, I have been trying to get Lincare to issue me a refund, as they have been paid by both myself and my insurer. I've spent over 20 hours on the phone with Lincare, either speaking to someone or waiting on hold for their billing department. The last time I spoke to their billing department was on December 3rd, when Cindy reiterated I am due a full refund and the check was issued on December 2nd. She said it should arrive within two weeks, but I have yet to receive it. Since December 16th, I have called Lincare five times, spending over five hours on hold without getting through to their billing department. I even visited a local Lincare location, but they only gave me the same number I've been calling since May. It's been seven months since Lincare received my payment and agreed to issue a refund, yet I still haven't received it. I would give 0 stars if possible as this level of incompetency on a matter so simple is astonishing. Also, the fact that there is no other way to get in contact with them other than their phone tree, which just leaves me on hold indefinitely, shows how behind the times this company is. ------------------ Update: I called Lincare's "we care" department which they only list in response to reviews on other sites. The lady who picked up took my information then transferred me to a customer pay department. The gentleman there told me I need to speak to the billing department and gave me the number I've been calling for the last 7 months with no success. When I told him this, he gave me the "we care" number, which is who transferred me to him... When I told him this, he let me know there were no other routes for me to take... ------------------ Update: I called the "we care" number again and got in touch with Josh (someone I hadn't spoke to yet). Upon gathering my information and realizing this is about billing for enteral feeding he let me know he does not have access to the account. When he gave me the same number I've been calling this whole time I let him know the situation. Josh tried a couple other numbers while I was on the line with no luck, during this time his boss reached out to him asking if he was speaking to me because they had seen this Google review. When Josh confirmed, his boss had him submit an escalation ticket to the manager of the enteral feeding billing dept along with my contact info. Josh has been by far the most helpful person at Lincare thus far, hopefully the billing manager is equally as helpful.

These people just dont get it. They never deliver on time and just talk in circles The left hand says onething and the right just plain goes out of their way to s rew it up. Will be leaving this company that has a better rep. I suggest you do the same. PS. They told me it was my right to choose another provider snarkly. Thats the lasy straw. Like i needed their permission.

Initially in August I wrote a bad review because there was some confusion, but when Christy got on the problem she resolved it quickly with explanations and apologies