Lincare HoldingsReviews of lincare.com

I do not recommend Lincare at all. I have been using them for over a year. First of all, they did not have anyone at their location to fit masks for probably 6 months, so I did the fitting over the phone. I receive different responses based on the person that I am speaking with at the time. It seems they are only intersted in selling stuff, vs ever sending me the actual stuff that I want. I can tell them don't send that, and they still send the wrong supplies. People working there seem pretty miserable. I do not recommend.

I have been receiving home oxygen, a concentrator and nebulizer treatment supplies from Lincare in the Liverpool, NY office for a few years. I have always received professional and courteous customer service. I have dealt with Tiffany and Caitlin in the office on numerous calls for supplies and questions. They have always provided me the supplies and information needed. Roberta, who helps with home delivery and set up, is awesome. She has been out here several times. She is very thorough. She calls and lets me know when she'll be here and if it's a good time and she shows up at that time. She has patiently showed me how to use my oxygen tank setup, concentrator, and any other random requests. This is a good company to work with at a frustrating time! Thank you Lincare staff!

When worried about sleep apnea or hypoventilation, my provider ordered an overnight nocturnal pulse oximeter test for me to do at home. Lincare got the order and came to my house the very next day, taught me how to use it, and even picked it up from my house the next morning. I got the results right away and I’m very impressed by their services in Traverse City, Michigan!

Frustrating..no order tracking or updates.Very poor customer service...

Had a cpap order sent to them on 5/30. Called last Friday and they didn’t have the order and didn’t offer any help on how to resolve the order. Not user friendly

Just since January this year I've had 4 improperly functioning oxygen compressors. Two of which didn't have alarms that work in case of electrical outage. My life is literally dependent on this machine. They knowingly leave malfunctioning equipment with you. If they exchange the machine it goes to another unsuspecting patient. That is if they have a machine to exchange with you. For a company who specializes in this, they have very little stock.

If I could give them a minus 10 I would , horrible customer service I’ve been trying to get a cpap for 2 months now. They keep telling me I’m approved and it will be sent to my home in 3 or 4 business days. The phone service is awful too. Wait times of 45 min or more. They won’t answer the phone.

Since retiring from the military I changed healthcare and no longer receive or use CPAP supplies from Optigen also known as Lincare. I turned in this equipment 9/1/2022 and the company continues to bill both my insurance and myself for equipment no longer in possession. I have reported insurance fraud with my medical coverage provider and opened a BBB claim that has went unanswered to date. When contacting the Optigen/Lincare I’m frequently bounced around departments from billing to supply and one customer service agent to another as the agents behave clueless in an attempt to collect fraudulent funds from a permanent disable veteran to continue to monetize their business. I sincerely hope that the insurance providers will seize to use Optigen/Lincare as one the approved CPAP suppliers and they do not have the best interest of Veterans in mind. All customer service agents I have spoken to since 9/1/2022 have fabricated actions they took on my account, to include returning equipment, refund for overpayment and continue to bill for supplies today 5/18/2022 9 months after equipment was turned in. This has been a frustrating experience as they send letters of past due amounts for unauthorized equipment..