Kevin K.
Customer service not up to snuff
Dealing with this company through their Health Care Solutions branch is difficult. Phone service needs a lot to be desired. Reps are friendly enough but like robots reading from a script. They often do not listen carefully to what the issues are. I had problems with two orders this past month and I had a hard time getting the rep to understand. I spent one hour on the phone with them these past two weeks, much of it on hold. I had to tell them to stop the automated calls they did every day for a week telling me it was time to order new supplies. They try to push everyone to an automated portal. When you do talk to a rep they seem like they read from a screen and just want to move you off the phone as soon as possible. When you do leave a message, it is a 50-50 chance of getting a call back. I had questions about my new machine and left a message and when someone did call back they left a message that in no way answered the question I left for them. Lincare is a very big operation with many companies under their umbrella. I don't think they would care if one customer left.

