Lilly PulitzerReviews of lillypulitzer.com

If I could leave a negative number, I would !! I am so disappointed with the customer service and the non-caring attitude towards an avid shopper. I requested, from the sales rep, for my gifts and nothing. I, in response, contacted the company. I now know why the customer service in your stores are so poor. The company's own lack of caring or concern is represented in all of my emails. Crickets on all ends. I will make sure that my daughters choose another place for me to purchase their Christmas and other milestone accomplishments. Definitely computer generated all around. Thank goodness my customers get a real live person who actually cares when they are disappointed. My money can be replaced by another customer. Totally a sham and uncaring company. Debbie Jennings

If i can give them i’ll give them zero stars. Very poor customer service. After waiting for 3 and more months for an order from them it came a wrong item and customer service didn’t do anything. I’ll never buy from them again.

How exciting it was to shop in Lilly Pulitzer store surrounded by my favourite things! I bought a few items one of which was $17.00 clip for my hair to put it up. I didn't wear it for weeks as I was in bed recovering from a surgery but when I put my hair up for the 4th or 5th time.. the cheap plastic clip tightly wrapped with Lilly Pulitzer signature cloth broke in my hand. I called the store plus Customer Service # line they asked for the receipt (which I didn't keep) so now I sit and look at the $17 beautiful Lilly cloth covered broken cheap hair clip Made in China and pout totally DISAPPOINTED. I must say the Lilly cloth covered pony tail elastic banda for ponytails are holding up nicely.

I was preparing for a trip to Palm Beach and noticed their store online on the street. I checked the items and chose one dress to try before I ordered more. It was more than a disappointment. It was so cheaply made, I could have done better myself. The seams were crooked, lacking the appropriate ways of seaming, they were clearly rapidly machine stiched, and it was made in Peru. I will not wear it for fear someone thinks I made it. How this company made a name for itself is beyoud me.

I wish I could leave zero stars. HORRIBLE EXPERIENCE WITH JALAHN. Worst customer service ever. Twice a package was sent overnight. The second box has been sitting in Nashville over a week. Lilly Pulitzer does not consider it lost and will not issue a refund until I send the product back to them. Never again! BUYER BEWARE!

Love Lilly clothing but highly disappointed in their customer service that is totally lacking. They do not publish their customer care contact phone number on their website which is telling about the company) . The online customer care is a bot that of course cannot handle your issue- when you do call their customer service after inquiring online to find the number for ( which I was told is a very small call center) you will have a long wait time….. do not believe and pay for expedited shipping as they will blame the shipper ( when in reality it is their slowness in fulfillment) 2 day delivery is more like 4 day—- and they charge $$ Wish I read these reviews ahead of time😞

While the clothing is adorable, the customer service is non existent. I ordered 4 items on June 26th. It is July 12th today and I have only received half of my order. I wouldn't be bothered if they sent some sort of update on when I will expect the other two items. They do not respond to my emails. I am leaving for my trip next week and would like to know if i will receive the rest of my order by then. If i don't hear back from the today, I will never shop from them again.

I have been a Lilly Pulitzer customer for over 40 years! I have purchased over $100,000. of Lilly merchandise over this time frame! Recently, an order, via FedEx showed a photo, taken from the FedEx Truck at our driveway, with no package in the photo. Customer Service at Lilly Pulitzer claims that a photo of our driveway is proof that the package was delivered! I asked to speak to a supervisor, and I was told she could get back to me within 3-5 Business Days! TOTALLY UNACCEPTABLE, AND I WILL NEVER BUY FROM A COMPANY THAT HAS CUSTOMER SERVICE THAT IS THIS POOR!