Lillian Pulitzer Rousseau, better known as Lilly Pulitzer, was an American socialite and fashion designer.
Lilly Pulitzer (lillypulitzer.com) has 46 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Clothing & Underwear · Spring City, Pennsylvania
Excellent
Clothing & Underwear · PHILADELPHIA, Pennsylvania
Excellent
Clothing & Underwear · Newport, Pennsylvania
Excellent
Clothing & Underwear · Chambersburg, Pennsylvania
Excellent
46 approved reviews, newest moderated first
Robin
Worst customer service I’ve ever experienced in my life. I returned something they got the numbers all mixed up. I have the FedEx tracking number that they received it. No one answers the phone. Poor customer service will never purchase anything from Lilly’s again.
DonW
Never again! Love their merchandise but Customer Service is non-existent. Don’t answer calls, chat is never available, and no response to emails. Returned one pair of pants purchased with gift card and credit card. Received credit card portion but not gift card amount. No viable contact option. Will never deal with this Customer Serviceless company again!
Liz Z.
Terrible customer service, 48 min on hold!!! Scammers!! Spent $401, picked the gift only to find out that some kind of reward of $10 was applied to not to send a gift. WOW!!!! GREAT JOB LILLY PULITZER!!!
Michelle S.
I wish I could give this company negative stars. I was excited to place an order for an upcoming trip and bonus- there was rewards if I placed the order that day. I placed the order and noticed a few days later that my charge on my card was still pending. I called customer service to find out why. Allegedly, there was something incorrect with with my billing address. This company does not follow up with emails or correspondence I was told they receive too many orders each day to provide such service. Not sure how they survive! There was no accountability or apology. Products are cute, but not worth the horrible service!
Lisa K.
1st time ordering with this company & received the wrong item. Tried to call customer service & was on hold for over 45 minutes. I decided to try the call back feature & the number called me back 2 hours later & no one was on the line. HORRIBLE! Do not order from this company!
Kelly M.
The worst us customer service in the world is they don’t answer the phone and they do not respond to emails and they did not put me my free gift after I spent over $200
Jeremy
Worst customer service. Placed an order of over $1000. One of the shipments with items valuing over $900 got delivered to wrong address. It took half a day to talk to a customer service agent to get situation rectified. I will never deal with this company again.
Dissatisfied
Wish I could give NO STARS, worst customer service on the planet! No one answers a phone call, bots run the chat and are worthless, and online gives no options to answer questions or concerns. Spent $300+ and was returning an item under $100 that came with a FREE GIFT. Lilly wanted the FREE gift back because I didn't spend $2 more! Take your entire crap filled order back! Never shopping here again! Shop elsewhere! Shop where there are people working and are friendly and show courtesy. Will dispute the charges!