Lilly PulitzerReviews of lillypulitzer.com

Charged me when I ok’ed giving info for discount. Great trick for consumer trust you assholes

I made a larger purchase from Lilly Pulitzer than I intended in order to receive the free gift with purchase promotion. I never received my free gift because I was told the warehouse was out of the free gift item when my order was placed. This is the second time this has happened regarding the free gift promotion. Very disappointed and Customer Service does not care. I will be taking my business elsewhere.

The VERY WORST CUSTOMER SERVICE -- and so surprising of a company of this supposed caliber. Paid for overnite express shipping. Package never came. Customer Service doesn't pick up phone. No email response. No updates given. I ended up making trip to the mall because my order was for a gift giving event. When order FINALLY came, I immediately returned it since it was a duplication of what I bought in person. TRIED to get through to Customer Service to ask for refund of my express shipping charge. It took an entire day on phone to get through (email robot response useless). They finally credited my shipping as a "gift" -- so when refund was issued THEY ISSUED A GIFT CARD instead of my original form of payment to my Visa. Now trying AGAIN to get through to them. So frustrating. Customer Service non existent. Shop elsewhere. They are certainly NOT what they were in their heyday. You are not valued at Lilly Pulitzer. Spend your money elsewhere. (I will say, in store salespeople were a completely different story -- very sweet and helpful. But online is a different story -- so if you have a problem of some sort -- kiss your time and money goodbye). BTW, if they DO made a refund, they say it can take up to a month to process!!

If I could, I’d value him with less 0! The Gardens Mall in Palm Beach Gardens I bought a lot online and when I received the merchandise I went to ask for gift wrapping because I bought to give away… since I arrived and said please I need gift bags for these 7 pieces and 3 women who work there looked at me and then looked at each other with gestures of contempt, I felt humiliated and intimidated but I waited because they went to talk alone to a room and after about 10 minutes of waiting they went out and told me that they were not going to give them to me because I had to have made the purchase there, my impression and feeling is that my image is humble and I felt that I did not import them as a customers!!! It was a day when they made me feel very bad, I hope this company will give you seminars on how to work with “Customer Service “

I purchased $500 for 3 Danika dresses and strictly followed wash instructions but to no avail the dresses all shrunk and by 1-2 inches in length! Unacceptable and no one was willing to help! I called the King of Prussia store and customer service and told me to reach out to the other no accountability or consideration for return. VERY POOR PRODUCT QUALITY AND NO CONCERN FOR THE BRAND!

March 2025 I’ll begin by saying that I own several pieces of Lilly Pulitzer and had not had a terrible experience until now. I spent $128.00 on the Riley pant, and washed with cold water and then air dried. I’ve reached out to customer service twice regarding the poor fabric quality. I washed once and the pants developed cotton balls immediately, and both times the representative said there was nothing they could do to help because I’d worn them. I explained that had I know they would develop cotton balls, I would not have worn and returned immediately. My explanation derived the same response. I would strongly recommend against paying such high of a price for these pants.

I contacted customer service regarding an item I didn’t receive. It certainly was not their fault my package was stolen but they did not offer a replacement which felt harsh. This is the first time I have had a package taken from me and in talking to my peers was informed other companies offer replacement. Just discouraging all around.

They removed my bad review based on my horrible experience with their customer service because of a defected Ellorie pink sweater I received. I had contact the customer service via email several times and they never respond. When I called them they made me wait around 30 minutes and the agent was rude and didn’t solve my issue. They are just horrible to deal with. After they removed my review I had to submit a review again and advise customers to avoid buying from them.