Lilly PulitzerReviews of lillypulitzer.com

I went into the Southlake, TX. store to process a return. The 2 I pad's in the store are not working. I was told to leave the return with the store manager and she would call me and process the return. That was 10:00 am, now 3:00 PM. What to do? Drive back over there? Unfortunately the web online # for the store is 817-722-5381 when it is actually 5361. I called another store and Sally was so helpful, as she would track it down the correct phone #. THEN finally, I was contacted by Kelly at the Southlake store regarding my return. I was told that due to a 'system-wide issue,' my online return could only be processed if I provided my credit card information over the phone. MASSIVE RED FLAG. Even though the store had my package and barcode, the staff seemed completely unprepared for this issue. Forcing employees to request sensitive financial data over the phone is insecure and puts them in an incredibly difficult position. Corporate needs to fix these system issues immediately.

Delivery delay! I understand delays can happen but they dont provide much assitance at all. finally got it resolved after a lot of back and forth. Not the best experience although I love my pieces from them. much better to just shop in store

Their customer service department is a complete joke. The worst, I would not buy another item from this company. I have been dealing with a problem for over 3 months. Tried to escalate to a manager and never received a phone call back. After multiple tries to get a resolution nothing has been solved. Beware.

Terrible customer service! I bought a dress and I was charged twice for the purchase. The first time I called the woman who answered was clueless and said that they would resolve the issue. My refund never came. That was three weeks ago. I called today, since no refund was given and the woman who answered was incredibly rude. She claimed they only have one charge for the dress and rudely indicated that I needed to call my bank (which I already did). Her attitude is the face of the company and because of their terrible attitude toward customers have definitely lost one here. Hope many of you will no longer buy there too.

This isn’t about clothing! If I could give this place 0 stars I would! I bought a dress 2 weeks ago paid for 2 day shipping and spend over 200 dollars and it still has never came! Due to their terrible service now I won’t have a dress for a ver important event coming up! Do not buy anything from here! Customer service also treats you terribly I’m disgusted! Been on hold and told I’ll be called back let’s see if they ever even call me back! Such a disappointment, DO NOT waste your money buying from this disgusting brand.

I had a disappointing experience with this company’s customer service. I placed an order during a promotion and ended up loving the items, but I needed different sizes. Unfortunately, their website does not allow exchanges, so I contacted Customer Care to ask if they could honor the original promotional price while I returned the items and reordered the correct sizes. The request was denied based on company policy. My disappointment was not so much with the policy itself as with how it was communicated. Unfortunately, this interaction left me feeling that customer loyalty and goodwill were not valued. I hope the company considers improving both its exchange process and the tone of its customer service communications.

I bought a dress for a wedding on-line. I exchanged it at the store for a smaller size (they run large). They credited me and then re-charged for the smaller size. Because the "new purchase" of over $200 qualified for their FREE gift, I got a FREE baseball hat. I subsequently decided that the dress wasn't what I wanted and when I went back to the store to return it for a refund, i was told I had to return the FREE hat, as well. I explained that I originally bought the dress with NO free hat, but upon the exchange they gave me one. At that time, I also asked if there would be any trouble returning the dress and the sales person said, "no trouble" and never mentioned that the FREE hat had to be returned as well. I threw a polite fit asking for a manager and to see their return policy, and they finally acquiesced. "Just this one time we'll make an exception." NEVER AGAIN WILL I SHOP AT LILLY PULITZER.

My review is not about the clothing. I have been purchasing Lilly Pulitzer day planners for about eight years. I just received my 2026/2027 planner yesterday. It is a disappointment. The pages still have pretty designs, but on the tab pages they’re using just plain pieces of paper with designs rather than the sturdier, thicker type tab pages. And they took out several sections. There is no longer an address section nor a note section. Just feels flimsier. And they’re pricey. I think this will be the last year for me purchasing a day planner.