Lillydirect LillyReviews of lillydirect.lilly.com

I sent in my prescription and was later told my shipment had shipped. The shipment got cancelled, no notice. I eventually called back and the lady told me she would arrange for another shipment. I was out of the state and never received a notice it had shipped. Luckily our Housesitter got it an put it in the fridge. Lilly said they would sent me a link for refills. I never got one. I then called. Like the fist person I talked to this one was friendly. She sent me a link for a refill. When I clicked the link it sent me to a page that said I had no refills. I then got on chat, got started with an agent and sat there forever while she kept telling me she was looking up information. I even asked once if she was still there it took so long. I finally left as I had stuff I really needed to do. I had moved over from another company and there is no doubt in my mind the Lilly Zepbound is better than the tirzepatide I was getting. I would recommend trying RO instead of Lilly direct as they do Zepbound in the same viles. Lily direct is really not ready to be doing this at least with my experience.

Use this to receive Zepbound. Their partner on this is GiftHealth and they are so frustrating to deal with. Nothing is easy with them. And why Lilly picked Walmart as their in person pharmacy is beyond me. I am so frustrated that I will likely switch to a compounding pharmacy.

So far I’m just on my first prescription, but it went through immediately from the dr office. My neurologist actually prescribed it for me. He was new at it too, I gave him the prescribing info off the website. I got a text from lilly while I was in the drs office. I filled out the information while I was in the drs office waiting for labs to get drawn, paid for it when I got home from the dr. I got text constantly telling me the process they were in. It was very easy to fill out everything and getting it paid for and ordered. It was processed that day and the label for printing was ready the next morning. I went to the dr Monday. I had my prescription Wednesday. It was packaged well and shipped quickly and cold when I got it.

I've ordered 5X now. Every time my shipment goes out, it ships the day after I submit payment. Always in an insulated box with cold packs and always overnight UPS, including Saturday Delivery. I've always received the correct dose and all the supplies needed.

Paid for my Meds a weeks ago, they are supposed to ship with 3 days, its been 6 and nothing! They still haven't shipped ,customer service just said SORRY. And still hasn't shipped! Ill be PAST my dose now because of them.

I’ve had three deliveries from LillyDirect. The first two were fine. The last one the ice packs were melted different namebrand installation cheap Styrofoam product was not cold. customer service no satisfaction she said the product was fine. I would not order it through them direct I would get it sent to Walmart. I don’t trust them anymore with their cheap packaging.

I’ve been taking Zepbound through Lilly Direct for 5 months. It took over a month for them to process my prescription. Numerous calls, sent to wrong dept,etc. Once started, ordering became a problem again when my doctor increased my dose & I had to take Zepbound late because shipping was delayed. The last 2 cycles were even worse. I received one shipment so late, Lilly recalled it because it was past the safe shipping date. They re-sent it but I had to take Zepbound 4 days late. I placed the current order 8 days ago & have NOT received it yet. Yesterday, Feb 18, 2026, I called Customer Service about late delivery & was put on hold for 18 minutes & they finally told me they had recalled it 4 days ago but would resend it overnight & I would receive it today, FEB 19, 2026 by 1:00pm. NEVER CAME. UPS Tracking says my Lilly order will now be delivered tomorrow, Feb 20, 2026, by 4:00 pm. NINE DAYS FOR DELIVERY. Unacceptable service from LILLY & seems to get worse each month.

My doctor appointment to update my prescription was very close to the six-week mark when the price increases. I got on chat with a wonderful employee who handled the situation very well and got my updated prescription taken care of before the six-week mark. Her name was Mari V. on the chat. I hope someone gets recognition for excellent customer service.