Lillydirect LillyReviews of lillydirect.lilly.com

Do NOT buy a Zepbound KwikPen 2.5mg injectable. It leaks medication everytime during injection and calling the LillyDirect help number was a 3+ hour on hold wait time for someone called Destiny, who would get the replacement process started, but first Destiny wanted to send me back to the agent I had been on hold 3 hours with so they could document my so called ticket, which was already done. Worst customer process for handling a defective product ever.

Customer service has steadily declined. I am getting texts from multiple companies all affiliated with Lily direct and are supposed to help the process. They don't, it's takes longer. No one knows what the other is doing. None of them can fill my prescription because they're all waiting on the other. The new system has serious communication issues. Customer Service reps have not been told anything. I pay OOP and will ask my dr for an rx through another provider. Also I live in florida, the new packaging does not keep my meds cold. They cannot switch it so it will come warm again. According to their info, it loses its strength, so I'm wasting my time and money. Go with another provider if you have choice.

My first several months went fine. Then my last shipment was very delayed and arrived with melted ice packs and warm vials. Then I realized they don’t care as long as they have your money. Multiple phone calls and tickets and they still need to do a ‘temperature assessment’ on their end. While I have no idea when I’m going to be cleared to take the warm medicine or if they will send a replacement. All the warnings about temperature on the packing doesn’t seem to mean much once you’ve paid. The customer service agents are nice but nothing they do has helped at all: just telling me to wait now for days. Super frustrating and looking for another option for ordering.

I went through Good RX online to get Lilly Direct. Online with doc to higher dosage and the prescription was send immediately to Lilly Direct. Excellent email communications with Good RX and Lilly Direct. This was late Wednesday afternoon. Friday zepbound was shipped overnight UPS and it arrived before 12 on Saturday. They charged my card when prescription was filled. So far very pleased.

I'm confused at the alarming bad reviews. I too was skeptical when I saw that Walgreens used them for medicaion mail order (GLP-2) Since I have started with them, I have had nothing but a good experience. I got my prescription sent here through Walgreens virtual healthcare, and once I paid, I received tracking the same day, and I received my order within two days. My 2nd order refill was done last Wednesday, and I received my medication on Friday.

My experience with Lillydirect was initially good but, after several months, it has declined drastically. The customer service reps have been rude and unwilling to help recently. I’m also having continuing technical issues with the links they send me, which has made a bad situation even worse.

I agree with all the negative website usage complaints. The few times I received shipment it came fast and well packed but trying to renew an RX or get any kind of help is outrageously hard if not impossible. At these prices out of pocket I expect good customer care. Whomever designed the website should be fired…so impossible to navigate so impossible top find how to reorder. My doctor sent rx 4x and they kept saying they didn't get it then all of a sudden a miracle someone found it all 3 of them.

$450 for what?! Delayed shipment, crooked injection needles (I had to use needles from another company but those were less ml, so I had to inject myself THREE TIMES several times throughout the cycle). They even changed the boxes, no longer indicating priority, so whenever it arrives, the ice is completely melted. It happened 3 times during a 6-month period that UPS returned it, and they had to resent it or delivered it at 7 PM ( was on the truck at 8 AMish, and this is Texas, so whole day Zep was in the UPS truck in the Texas heat... oh so great). Communication is the worst when you have to spell out your date of birth three times... It is not worth to spend this much money on crappy service when I can get it cheaper from somewhere else. So, thank you but no thank you.