Lillydirect LillyReviews of lillydirect.lilly.com

I have had many of the same experiences as others here. I wanted to post this so others would have the information. Originally, I was having my prescription delivered to my home (similar issues with delivery to the wrong address/going on vacation and ordered well ahead of time only to be told that I wouldn't get it in time because I didn't personally contact them, even though I had arranged it through my doctor). Anyway, now I have it delivered to Walmart pharmacy, which has been a better experience...at least on Walmart's end. One thing you need to know is that Gift Health or Lilly (I'm still confused about whose rules apply to whom), does not communicate with Walmart regarding dosage amounts - which is very odd to me, since Gift Health is the one that transfers the prescription to Walmart. I was getting concerned because I had not received the link to process my next prescription so I reached out and they told me they couldn't process it until I had a counseling session with them. They say it is because their records show that I'm jumping from 7.5 to 15 ml...which is not correct. I am going from 12.5 to 15 ml...and they could see that on their end, but it doesn't automatically show up because my order is through Walmart. But customer service said they could see that my last one was for 12.5 and that is what my doctor ordered. Also, I did receive "counseling" from the Walmart pharmacist. None of this sounds right or logical...but hands are tied until I get my "counseling". So if you are planning to transfer your order to Walmart and you don't see the link from Gift Health right away, don't wait the 72 hours like I did. Contact them right away so you don't run into this counseling issue.

Incredibly incompetence all around. Finally got my medication after getting a lot of run around from Lilly, and it arrived with no syringes. Now I have to wait at least 3 more days for that before I can use it. Lilly makes an obscene amount of money off of its customers and treats us like crap.

I have been a customer/consumer since February 2025. Some good experiences, several bad. The last two shipments arrived with zero refrigeration. After preaching to customers that their medication MUST BE REFRIGERATED, I spoke with reps (and many bots) and I was given recited scripts using seemingly algorithmic stats about why my meds were fine to use. Here in Georgia, we don't have what is typically deemed as winter. Fortunately, the price went down, but at what cost? Receipt of medication with ZERO refrigeration? It may save money for the company to reduce packaging, but what about the users of Zepbound? I was assured that the vials were fine to use...what choice is there? The recommended local pickup is not a suitable option ...I already pay $10 extra dollars to have my prescriptions sent to a nearby UPS store. More money out of pocket. But who cares? I have expressed my concerns...Eli Lilly is aware. Georgia reached near-record high temperatures last week. I ordered today. Fingers crossed as a cold front is coming through.

This company has to be a scam ! Not sure why Lilly Direct would use Gift Health as a provider. They never did fill my prescription . Their customer service is terrible. I got a different answer every time I called them . I ended up getting my prescription sent to Walmart where it was filled in a few hours!

Initially they were good about sending medication in a timely manner, but the last 2 months, delivery has been awful. I order with plenty of time in between doses, pay for the prescription, and even though it’s supposed to be overnighted, it’s been weeks late. Part of this is because if you don’t receive it within a certain window, it’s sent back. They then will not reship your order until they receive the returned shipment from UPS. Customer Service is zero help.

The worst accountability of any company I’ve ever dealt with. Got a bad batch of 12.5mg zepbound that did nothing, the last 5 months have been great, this batch is bad. Maybe it was tossed around too much in the shipping process…no replacements offered. Just suck it up and eat the cost of their bad batch of product. This stuff is expensive and their accountability should be more customer friendly. I’m going to take their once in a lifetime refund and go with a compound company. You guys make billions in profit, you should be able to reimburse an occasional bad batch! Profits over people! This company sucks!

My first delivery of Zepbound to my home went well. The 2nd went to the wrong address, so I had to reorder. The third came without the injector needles, so I had to call and reorder that. This was all better than the most recent, in which case I made the mistake of having it delivered to the local Walmart, which equals Eli Lilly in inefficiency. Due to both organizations, I've not been without the med for nearly three weeks, with no end in sight as to when it will ever be delivered. Just a total joke.

The Zip bound vials arrived hot, The customer service sent me in loops and basically denied access to pharmacist.