Lillydirect LillyReviews of lillydirect.lilly.com

I had a very disappointing experience with customer service. I contacted Lilly directly regarding a prescription that my doctor had already sent, as I had not received any follow-up. The first representative asked for my name and whether I was a patient, then told me to contact the pharmacy. When I asked if I could call the pharmacy directly, he questioned whether I was “prescription licensed,” which was confusing and inappropriate. I explained that I was simply trying to follow up on my prescription as a patient, but he became dismissive and eventually hung up on me. When I called back, another staff member answered. She repeatedly asked for my information in a rude tone, despite me providing it clearly. I requested to speak with a supervisor and was placed on hold for about 20 minutes. When she returned, her attitude was even worse—she spoke over me and did not allow me to explain my concern. Overall, the level of unprofessionalism and lack of basic courtesy was extremely frustrating. It is concerning that a pharmaceutical company would have customer service representatives who treat patients this way.

Just spent an hour texting someone that did absolutely nothing to resolve my prescription not being processed in 10 days.

Lilly direct is a scam do not use them they charge 3 times more then other companies and is a hassle to cancel subscription, customer service is very impersonal and ai does most of the work

What a horrible web site, not user friendly at all. Calling support is the equivalent of beating your head with a hammer. These people want to charge a million dollars for their products but cheap out on a functioning website. Drs have like 10 minutes for you and are not interested in fiddling with this website over and over. Lilly has to do better! This is my opinion!

They cancelled my order and refunded my payment without even letting me know. I found out several days later well after I expected to have my medication in hand.

I called them multiple times over several days asking them not to ship my medication because I wouldn't be home. They claimed they would stop it. One customer service person said, "We will take care of it." They did not take care of it. They shipped the medication anyway and it sat on my porch for two days. The ice packs were all melted and warm when I returned home. But they said the did a "temperature assessment" and decided the medication was fine to use. I'm not sure how they assessed something they didn't see or feel. I obviously won't be using this medication, so that is almost $500 wasted. I spent a lot of time on the phone with them and each representative seemed to have no record of prior conversations. It would be easier for me to get my medication and pay more money through a different pharmacy.

I got a text at 4 AM this morning letting me know that Lily Direct was getting medicine ready to send. This is inappropriate, auto text or not. Please, get it together and don’t send someone texts at 4 AM.

Eli Lilly is garbage. Just stick with compounds. They are trying to tell ME and MY Dr what dose of zepbound I can or can not take. After I already told them that I went through the 10mg out of pocket they won’t let me go to the 15mg. Go to a compound where you have more say and control over your body and life. They try to make you think that they doing some sort of solid with the self pay it is a form of control. Our medicine should go by ours and our Doctors wishes not some lightheaded supposed pharmacist sitting in a corner a thousand miles away!!!