Lillydirect LillyReviews of lillydirect.lilly.com

I’m recommending to never use this website pharmacy because you never getting your prescription order on time. Worse customer service

Unreliable, left hand doesn't know what the right hand is doing. Shipment mis-delivered, called lily sent to gift health and got very unprofessional rep who kept repeating that I needed to file a claim. When I told her I'd already tried to file a claim on UPS and their bot told me to contact the shipper, she just kept repeating herself. When I asked how I was going to get the replacement shipment since I needed to take the medicine within a few days, she just kept telling me I had to file a claim. The next day I got a text that a replacement was coming. By then I had canvased my neighborhood and found my actual first shipment. So I called that night and only got Amy the AI assistant who basically told me they couldn't not charge my credit card twice for the month because my shipment had already gone out. I called the next morning and they told me that they don't charge for replacements, but because I'd found my original shipment they would stop the replacement. They i received another text notification of a shipment on it's way???? and now today four days later I received a huge package with the five syringes in it and no medicine. Is that supposed to be a consolation prize? It's a nightmare trying to deal with them. They would make this all a lot easier if they just listed the pharmacies that actually let you do a pick up.

I signed up for Lilly Direct because my insurance does not cover GLP-1 medications. I am paying hundreds of dollars out of pocket every month, and I chose this route specifically because it was supposed to be reliable and reduce stress around access to medication. That is not what I experienced. I received an automated text confirming that my prescription had been received. When I followed up to check on the status, I was told completely different stories depending on who I spoke to. One agent told me my prescription was in clinical review. Another agent told me it had never been received at all, even though my doctor had already sent it twice and confirmed transmission. There was no consistency, no clear explanation, and no sense that anyone actually knew where my medication was or what was happening. When I pushed for help, I was told to wait 72 hours for leadership to call me back, while I was actively facing the possibility of missing doses of a time sensitive injectable medication. That was honestly the most alarming part. There was no urgency, despite the real physical and mental impact that missed doses can cause. Trying to escalate only added to the frustration. I found myself repeating the same story over and over to different people, none of whom seemed empowered to actually resolve the issue. What should have been straightforward became emotionally exhausting. At a certain point, I had to choose my own health and sanity. I switched to Wegovy, and the difference in access was immediate and noticeable. Filling my prescription was smoother, clearer, and far less stressful and cheaper. This only highlighted how unnecessary and avoidable this entire experience with Lilly Direct was. When you are paying out of pocket, reliability and clear communication are the bare minimum. I expected Lilly Direct to simplify my life. Instead, it added anxiety at the exact moment I needed stability. I would not recommend this service to anyone who depends on uninterrupted access to their medication.

Wish I could give it a zero. They don’t understand a basic prescription. They won’t accept prescriptions from all prescribers. They didn’t process prescription for 72 hours after charging card and then it takes another 72 hours in transit according to them. And they refuse to cancel the order. More worthwhile to pay more at a regular pharmacy, they are completely incompetent. There is no one to talk to who seems to be able to resolve the issue and meanwhile I’m out $500 with no meds

Received a wrong dosage of Zepbound and they will not take the blame or correct the problem. Very unpleasant customer service.

Zepbound journey has been affordable and great. -100 lbs!

Their ads are biased as hell!

I'm a physician and really have liked using the Lilly Direct program until I was no longer able to get offer of $499 for 4 vials. Forced renewal of a medication or you lose pricing offer seems like a poor business model now that you can get meds elsewhere. I would loved to have continued with the program since easy to use and direct to home delivery. I've sent prescriptions for 3 other physicians through lilly direct but will be doing business elsewhere.