LignaReviews of ligna.io

Ligna is all the way back and better because of Ai. We all have experienced how ai has made some software feel like they were left behind. Ligna is becoming a beast. Im so grateful that Jon did not give-up. Jon found a way to make support a magical experience. His internal BV3 framework is pure genius. The best way to describe would be to call it self healing. Now if something breaks you put in a ticket and boom it gets fixed. Oh yeah it does all this websites, call tracking (call rail replacement), google ads conversion tracking, logical ai receptionist, CRM, automations, lead generation on steroids, email workflows, booking, client support, reporting, reward system , most important clean code .

Ligna has become a major part of how I run Dream Clients Accelerator. I use it for websites, CRM, automations, lead generation, voice agents, email workflows, booking, client support, reporting, and much more. What really stands out is the flexibility and the support team. They’ve helped me build custom systems around how my agency actually works instead of forcing me into a rigid setup. The white-label capabilities and integrations are also a huge plus. I’m constantly finding new ways to use the platform and streamline my business. Highly recommended for agencies and businesses that want powerful automation and growth tools in one place.

I've been using Ligna for years, and it's been a bumpy ride...until September 2026. Here's what happened: AI agents took over support. This, along with a huge rollout of updates, has been a seismic shift in how well the platform runs. Have a bug? Submit a support ticket and the AI support team typically have it fixed in under an hour. And if it's not a bug and more like user error they'll explain the issue to you. Game changer! And thats just one of many updates the platform has had this year. It now has an AI website builder, chatbots, voicebots (e.g. answer calls), a completly new UI, there's just so many improvements it's had to think this is the same platform I started 2026 with. And that's a key point, reviews from pre-September 2026 are for a very different platform that didn't have a good support system in place. Really excited to see what the team roll out next, I'm moving my entire business over to the platform and it's my sole delivery method 🚀

I originally came across Ligna in 2022, and I can honestly say that the platform that exists today is nothing like it was even a year ago. The team has recently revamped many of the consoles on a fundamental level, massively expanding the capabilities of things like the funnel builder and CMS, the reports and analytics dashboards, automations and workflows, and more. The improvements across the platform are extensive, but nothing prepared me for the change in support. The new support system has been exceptional. My tickets are often not only seen in minutes, but resolved in just as short a timeframe. For example, I had a bug report that I submitted on September 17th at 2:27 PM local time and support had a resolution implemented in less than 10 minutes. This was a minor code-level issue and support resolved it in 6 minutes. I had a second ticket that I submitted to request a new feature and support picked it up in a few minutes, updated me on the request review in less than an hour, and then approved the request and implemented it. From request submission to implementation was just under 2 hours. This kind of support responsiveness was unheard of previously. The improvement in both the platform and the support surrounding it has been nothing short of incredible. The direction Ligna is heading in is very encouraging.

I wanted to share an updated review on Ligna based on more time using the platform. First off, Ligna is an absolutely fantastic system, full stop. The features, automation, CRM, communications, and all-in-one structure are powerful and well-designed. After spending more time with it and reviewing the training materials, I can clearly see the extreme potential the system has and how it could become a central hub for your business operations. That said, my main issue isn’t the system itself, it’s the lack of response and support when problems arise. For example, I can’t create a new phone line without getting a 500 error every time I try. I’ve submitted support tickets and sent emails over several days and have not received a response yet, and this isn’t the first time it’s happened to me. This makes it very hard to confidently rely on Ligna as the main system for my business and my clients’ businesses. When you’re running a deadline or in the middle of a workflow and reach out for assistance, you shouldn’t have to wait weeks or months for a reply. Reading other user feedback, this lack of responsiveness and support communication has been echoed by others as well. I want to be clear: I love the system, the product itself is excellent and has so much promise. But I can’t confidently give it a 5-star rating until the support experience matches the promise that comes with purchasing the platform, especially at a higher-tier package where support responsiveness should be part of the value provided. Support is part of what you pay for when you purchase a SaaS platform, and timely help should be expected, especially when you’re investing in premium access and relying on it for core business functions. My advice to Ligna: The product deserves a 5-star rating, now match it with 5-star customer support so users can truly depend on it without hesitation.

I was using their whitelabel service through a different provider. I enjoyed the service and was being billed through my Ligna platform. Then the white label asked to bill through their payment provider. Ligna kept charging me, and then began DOUBLE CHARGING ME. The owner said he would look into it. Then after months (accruing interest on my card) he said would find a way to reimburse me. Then more months went by (still accruing interest), he says he will have to expedite this on his own, asking for my ACH information. I haven't heard anything ever since. It's now been OVER A YEAR since my last communication with Ligna (after monthly emails). I'll be taking this to court to recover the erroneous charges

I’m extremely disappointed with Ligna.io. I purchased their subscription for calling across North America, but the telephony service hasn’t worked for more than a week. During this time, I’ve repeatedly tried to contact them, neither support nor email responds at all. It feels as if the service has simply been abandoned. At this point, it’s the worst experience I’ve had in many years. I paid for the service, but it’s not being provided, and the company shows no reaction. Based on my own experience, I strongly do not recommend using Ligna.io.

Would not recommend. I was sold into some marketing deal which was a big hoax and asked the owner to call me which he said he would to explain and never called me after my money was processed. I asked for a refund and had to open a dispute on Venmo because he just ignored all of my emails. It took months to get my money back.