LignaReviews of ligna.io

My experience with this service has had its ups and downs, but I'm pleased to say I'm genuinely impressed now. Initially, Jon, the representative, was incredibly kind and attentive, promptly addressing my numerous questions during the first few days after signing up. However, communication became sparse, and the initial positivity faded once the payment was processed. After some frustration and a lack of updates, the team managed to get things back on track. Now that I've seen the full potential of the system, I believe it can be truly transformative. However, there are a few areas where improvement is needed: Documentation: There is a serious lack of clear and comprehensive documentation. Many users, including myself, do not understand what "near me technology" entails or how the scraper system functions. Improving this would greatly enhance user experience. Feature Visibility: The platform needs to better showcase its features. As a user, I need to immediately see how each feature can benefit my business upon logging in. Communication and Support: While the product is impressive, the communication and support process needs improvement. Regular updates and faster response times would significantly boost customer satisfaction. Despite these issues, the product itself shows immense potential. The "people, process, product" trio is critical here. While the product is impressive for a developer like myself, the processes are currently lacking, and there appear to be too few people available to support their commitments. With better documentation, feature visibility, and support, this platform could truly excel. Looking forward to continued improvements and great success!

While I have had some issues with getting things set up and some miscommunication with the team, the owner has been gracious and always looking to improve the system. I have given it 4 stars as I see incredible potential and price points allowing for great ROI, but also has a lot of room for improvement. I look forward to a long-term partnership with Ligna as it evolves.

Good Platform with many updates and even greater potential. Room for improvement on customer service side as they have had some growing pains. All in all, it has been a good investment and looking forward to using it in the future. Update: Customer service is getting much, much better and had ticket responded to in minutes when I recently needed assistance.

An amazing product, needs some more support or a designated team for support, but other then that, the platform is easy to understand.

I have been using Ligna for a while and enjoy the platform.. There are a few things I really like about the platform and a few things that I would recommend working on to make the platform better Pros - CRM is great for task management - Phone and text services managed within the CRM - Social Media Scheduling - Email and Text Campaigns Cons - Improve the customer service chat option (would recommend a outside support ticket option that works a little better and is answered more often) - Text Messaging 10DLC Setup can be a complicated process - More customization of the portal options to be able to hide items not being used and add links on side panel that can go to outside sources - Mobile phone option But overall I like the system and use it daily for my business and do recommed it to other people

Ligna is jam-packed with different features. I use it mainly do the CRM and website building. It has a lot of potential. I would like to see some of the current issues worked out, but overall, this product is a beast!

The Vision is Coming Clearer with this platform. The community is very supportive and the stability of the platform is improving. I've come to appreciate the building process and the extended functionality of the platform and have already ditched a few automation and other platforms to make this work. I'll stick it out through more growing pains if there are any because I can't find anything for a better price.

Amazing software, customer support needs improvement but the group is very helpful