LightsandhomeReviews of lightsandhome.com

From the initial delivery I noticed missing parts and I couldn't hang the fixture. Two additional attempts at getting the missing parts, one with pictures showing what parts were missing, and they still didn't get it right. On the third attempt I was told that an entirely new fixture was being shipped but never received anything. No contact from the vendor and no follow up. Still don't have the parts, still have an incomplete fixture, and I'm out $373. Update: Aubrey with Lights and Home was very helpful in resolving the issues with the supplier of the fixture. She was able to have a 20% credit issued to me for parts I had to buy and assemble in order to hang the fixture. Hopefully the supplier, Vaxcel, will pay more attention to their quality control in the future. Thanks again Aubrey.

Love my new bathroom lights!

This is an updated review. I had purchased six exterior lights from Lights & Home. I liked them, my wife did not. The company advertised a 100% no-questions-asked return policy on its website. I contacted the firm several times through its website and email but received no response. I gave up and sold the items at half-price on Craiglist. I was not pleased. After learning of my experience, Aubrey, eCommerce Manager for Lights & Home, contacted me by email. She apologized for the problem I encountered and said that she would refund the difference that I was out after selling the lights on Craigslist. Once Aubrey got involved, things went smoothly. She did what she said she would do, and the refund amount was processed quickly. Because the company made things right, I have updated my review to reflect this satisfactory resolution. Returns and RMA requests can occasionally fall through the cracks. I've dealt with companies who ignore the problem and never reply, which is infuriating. But when Lights & Home became aware of the problem, they made things right, quickly, and without argument. That reflects well on the company, and as a result, I would consider buying from this firm the next time I need light fixtures.

I was building a new custom home and went to a Progressive Lighting store as the builder recommended. Disgusted by the whopping 7% discount they offered and only on some items even for nearly $10k worth of lighting, I took my shopping online and found lightsandhome.com. I saved at least a couple of thousand dollars and the selection was FAR better than in the Progressive store. The items arrived within days, and customer service was great when one of the items turned out to be back ordered, I just can't say enough. They even sent me a hand-written thank you card for such a large order and complimented my taste in lighting. Give this a try!

Great customer service

I ordered at least 10 fixtures from Lights and Home over a 2 month period for a whole house renovation. Their prices were competitive and deliveries on time or there was ample notification of any backorder. I would use them again!

Awesome prices!

I have ordered several times and also had a return. The service, price, and selection could not be better!