Chris B.
Good experience...caution if you have to return.
Very good experience for the most part. Good deals, free shipping, arrived when it was expected. Ordered 3 Kichler lights. When we got them, the descriptions/pictures were a little deceiving (pendant was corded and not rods) but other than that was fine. We decided to return the 3 lights because they didn't fit our needs (see rod issue above) and the flushmount was candelabra and not enough light output. Once we decided to return them it took almost 3 weeks for the return: 1) Took a few days for the L&H to process the RMA 2) Took another week+ to get the RMA from the manufacturer as this is where we had to send it (??) 3) Took another week + for the credit to come through Other than the looooooong process of getting our money back on the return, experience was great.
Response from LightsandhomeMar 13, 2018
Chris, Thank you for your review! We are working on making our return process more hassle-free. -Madelyn S.