LightingtheboxReviews of lightingthebox.com

One star because there is no ZERO star rating. Ordered clothing. They sent the wrong size. I wrote back. They advised China's sizes are different. * They dumped stock. I sought a refund. They tried in every way possible to avoid discussing this using their automated system to block me. Finally, they agreed. I returned the goods at my cost to China. They never refunded the money. 2023, they contacted me to advise I had a credit I could spend on their products. Crooks. Liars and thieves. Note also this org has many identities. Have nothing to do with them. *Final return of goods took place 20/6/2022 I have proof of return and receipt in China.

Where do I start? Firstly, I logged on to their site LITB.co.uk - all prices are shown in £. I should have looked for the small print. This is a firm based in Beijing, China. The clothes looked beautiful in the pictures. When they arrived they were truly awful. The material was cheap and nasty one garment had a hole in it. I ordered several different items over a period of about 4 days and they arrived very quickly because there is a distribution centre in the UK. The first order contained 2 dresses crammed into a very small plastic bag. There was no paperwork and no labels on the dresses Now to returning them! You must return within 7days. I left it too late. I couldn't return the first order as on day 8, the order had disappeared. when the other equally awful garments arrived, I intended to send them all straight back. Problem. No labels, no paperwork, no identifying clues. Yet, their return policy states all labels must be fixed to the items for a return. That's when I emailed them for guidance and discovered they ar based in China. I weighed all the items - all 3.47Kilos of them. Cost to return? Between £54 - £80. The only saving grace was that I paid through PayPal and of the £307 I stupidly paid, they have refunded me £134 which is just less than half. So I will write the rest off as a harsh lesson. DO NOT USE THIS FIRM. Awful,

Absolute Rip-off!! Poorly made goods that are impossible to return. As previously stated, no hint of chinese company. Should have read these reviews and the signs, badly translated English etc. Christ knows how they are allowed to trade. DONT WASTE YOUR TIME OR MONEY HERE!!!

De varer jeg har bestilt kommer men ligner absolut ikke billederne. Dårlig kvalitet og for besværlig at returnere

Horrible experience. Very difficult to return the goods. Very poor quality of the fabric of the clothes. It was the first and the last time I ordered something with this company.

Ik gaf nav de vele negatieve reviews Light in the Box het voordeel van de twijfel. Had ik het maar niet gedaan! Wat een misleidende advertenties! Beeldig jumpsuit afgebeeld op foto. In realiteit totaal anders, flutstof (een soort voeringstof), past voor geen meter maar dan ook op geen enkel punt, een soort hobbezak. Echt schandalig. Helaas kan ik hier minimaal 1 ster geven dat is echter veel te veel.

Firstly there was no clue that I was dealing with a Chinese company, thought the company was based in Tottnam Court Road. Shipping was expensive, which in hindsight should have been a clue. When the clothes arrived the quality and fabric were only fit for the bin. Sizes are also far too small. Returns are made impossible. I would like to know if anyone has actually been succussful in returning anything and had a complete refund? I very much doubt it. After being send around in circles I opted for a 30% refund and keep the floor cloths because I was certain I wasnt going to be refunded. They couldnt even be honest about that as recieved far less than 30%. What ever you do, avoid this scammer of a company.

De retour zending,moeten wij zelf betalen 61,50 euro? Heb DHL app voor retour zending!,doch na alles ingevuld te hebben wordt er gevraagd naar het Email adres van die TianGuiChuan in Jiaxing China? Maar deze staat er niet bij? Wel adres en straat en telefoons nummer,geef het je te doen,alleen het retourneren al kost veel tijd,zeer zeer zeker niet in zee gaan met dit Chinese bedrijf Lightinthebox Alles ingevuld in de DHL app maar kom niet verder ivm dat ze geen mail adres hebben, Mijn vrouw heeft spijt dat ze daar gekocht heeft, Dus niet doen, miss deze eens opgeven aan Radar of Opgelicht.