LightingtheboxReviews of lightingthebox.com

All items received were not the actual measurement that was stated on the item page. If they don't like your review,they don't post it. My questions regarding sizing(11 inch difference) were ignored on the item page.

DO NOT DEAL WITH THIS COMPANY. You can't return goods. No contact details on their website. When you attempt to press the return tab, it does nothing. Other reviews recommended facebook and messenger. They do respond to your messages but unfortunately, in this case, they stated they don't do return labels or slips and will only refund 1/2 of the postage. At the minute they want us to send photos of the labels including ones of a tape to show the actual size of the garments. They don't seem to understand their legal requirements in the Jurisdiction they are selling the goods in. I still don't know who I am communicating with or the address of the company. They have 2 profiles on trustpilot. This profile would reflect my experience. Update 25.24.23 The Company has give me a full refund.

Received dresses after four weeks. When they arrived Dresses were extra large size not size 14. Cheap material, ridiculous shape. Of no use at all. After four emails eventually got the return address which was in China. Supposed to return within 7days !! Will probably take weeks to return. Will not use company again. Will not return dresses cost too much.

My husband ordered a hammock which is not well finished and does not have the metal inserts that were shown in the photograph. Did not realise that it was being shipped form China. Would not shop with them again.

I have ordered from these people before. Be aware that you will probably receive your order but, it will take about 27 days. That was the delay before Covid 19 and it is still the same problem. Some of these merchants wait for an order then they order the product from a another vendor at a discount and sell it to you. Their orders take twice as long because they have to wait to receive the item and then send it to you.

Habe 2x 3D Kinderpullover bestellt. Auf den Produktbildern sahen die wirklich toll aus. Aber in Wirklichkeit war auf den Pullis nichts von 3D zu sehen, einer kam sogar in der falschen Farbe. Bitte bestellt in einem anderen shop.

You’ll see it on other reviews so I’m not alone. Supplied faulty goods their response is “you pay return costs which will probably be as much as the goods are to buy, or we’ll give you vouchers to 40% of value or refund to 30% of value”. Their communications appear to be generic answers so no real desire to engage with individual customers. They’ve got you buy the proverbials so I’m not going back to them ever.

Bonjour, J'ai commandé un pack de 5 ampoules LED sur ce site. Après une attente interminable (3 fois le délai annoncé) je n'en ai reçu qu'une. Evidemment, j'ai demandé à me faire rembourser les 4/5 du prix mais le site demande plutôt de renvoyer la commande en Pologne pour analyse. Evidemment, les frais de port représentent 1/3 du montant et je préfère ne pas payer cet envoi pour risquer de ne pas me faire rembourser. Belle arnaque.