LightingtheboxReviews of lightingthebox.com

I ordered 18 pieces and they are all horrible. They look nothing like the photos. The fabrics are extremely poor quality, and the designs are completely different from what was shown. It’s absolutely ridiculous. On top of that, you can’t return them because the return shipping costs are extremely expensive. It’s a complete scam.

I nearly sent off for one of the lovely looking dresses but prices seemed too good to be true. I then remembered having been ripped of before with other labels, so looked up Trust Pilot. Terrible reviews. But all these Chinese companies must have stolen the lovely images of great clothes & shoes etc from an original genuine site, to copy and use on their corrupt site. How do we find the genuine company? So we can buy from them.

Oh dear - I too wish I'd read some of the reviews before ordering. After ordering I was sent an email that I was just one click away from completing the order when I knew that the order had gone through. So I would have ended up with two dresses. The dress eventually arrived but didn't fit well. No delivery or invoice note in the parcel. So I contacted the company to be told that if I kept the dress then I could have 50% off my next order. It didn't fit so how can I be sure that anything else would fit!!! I asked again to be told that if I kept the dress then I would get 60% off the next order. Its incredibly long winded to send an item back and very costly as it has to go to China but I would never ever order from them again. Really bad business!!!! I'm sending it back today and taken photos of the item as I'm sure they'll tell me its been worn etc. which it hasn't been. But they'll come up with some excuse not to refund me I feel sure. Don't trust them!!!

I ordered two items from Light in the Box and asked to return them. Instead, they offered a partial credit if I kept the items. I agreed, but it’s been over a month and the credit still hasn’t appeared. I followed up several times, and their only reply was a vague message saying they didn’t receive a “valid message” — despite using their own support system. The lack of follow-through and poor customer service has been really disappointing. I wouldn’t trust them again and suggest others be cautious when ordering.

Entreprise à fuir. Les tailles ne correspondent pas. Retour demandé on me précise que pour le remboursement il faut renvoyer les articles en Chine à vos frais. J'aurai accepté un échange mais apparemment pas possible Dites vous que la somme déboursée ne vous reviendra plus.

Dreadful company DO NOT USE. Cheap products at inflated prices. I ordered what was described as an equestrian riding boot, what they sent was a thin plastic cheap boot with no grip on the soles, completely useless and not fit for purpose. All they offer is to return to Asia at your own cost or a partial refund. A complete rip off, I hope they eventually go out of business.

I purchase an apache design shirt xxl for my husband. It eventually arrived. It was supposed to be beige & brown and the beige was peach. It fit me (size 14) but far too small for hubby. It was also a velvety material-really feminine. I contacted Light in the box. They kept responding but not to give me a returns address. The item was £38 but ended up paying £42.30. They also was selling it at £28 direct from the app which “Sarah” informed me. 4 times I asked for return address and then they offered me discount….. but only said I would have to send back to Asia. I was fuming. Eventually settled for 50% off and will donate shirt to charity. THEY ARE CRIMINAL-do not order from them unless you know you will not need to return if item substandard.

Danmark findes ikke på deres liste over modtager land. Så jeg kan ikke betal min vare som jeg har bestilt! Før i tiden var den der. De har min email adresse osv.