LightingtheboxReviews of lightingthebox.com

Wrong Product Sent ( they used misleading pictures to advertise the product I bought) Their website states lead time is 4-7 business days, but my product was delivered 4 weeks after the order was placed. When I contacted them, they first said the lead time is 10 working days then as the product didn’t arrive they said that lead time was 18 days. Seems like a joke ! Not reliable! Terrible customer service. Nearly 3 weeks with back and forth emails. They do not assume responsibility, keep pushing for partial refund (even though they sent the wrong product, with so much delay and no updates) or for discount vouchers (that you need to spend double the value to take advantage) I DON’T recommend buying from this company. Save your time and money. They will only get you frustrated !

Worst customer service in the history of time. STAY AWAY!! I’ve been trying for over a week to submit a return form and post items back. They keep sending me automated emails saying that the “ticket” I’ve submitted is incorrect. They also asked me for photographic evidence that the items don’t fit. Come on! Since when are you not entitled to return an item because the fabric is cheap and not like advertised online. Worst decision ever to buy from these crooks.

Avoid this fake company, impossible to receive a refund, supposedly closures of their warehouses (within a week from order) have been closed !! Also require you to return the package at your own expense back to China.sizes are impossible to calculate and are NOT as in the pictures. Quality is terrible. The return address is non existent prob not legally registered. Wish I had taken the time to read the reviews!!

Bought three top, all too big and the material was cheap and awful. Asked to return and if course they try, if you keep them the 10% off, on other words no mention of a full refund. Please don't take this nonsense. In UK law you can expect a full refund if send back within two weeks of receiving the goods. They look nice in the photo, but believe me they are not like the photo but the same cheap tat you expect from China. See your bank to reverse the charge and send them back.

I gave this company a 1* review for reasons explained on the review, but following this I had very good customer service experience and they deserve a 5* to balance the 1* after Well done Regards Mark

I purchased in good faith thinking the goods were coming from the UK, when I got a tracking number I noticed it was from China. The package took about 2 weeks. They did not fit (XL was a small XL), but for me to send them back, I would have had to send the goods back at my cost to China, not the UK where I was sure they were coming from. Had to give them away. Do not buy from these unless you are sure you are happy with them coming from China and no sensible chance of sending them back.

Er helt ening med ned øvrige anmeldere der skriver HOLD JER VÆK FRA DETTE FIRMA. Elendig tøjkvalitet, mærkværdige størrelser. Umuligt at komme i kontakt med kundeservice. Det er helt umuligt at komme til at returnere.

Don't buy from LightintheBox! Ordered way in advance for Christmas pajamas that arrived too late, when I wanted to return a completely unopened package I was told 'in our experience you will pay more for shipping back to China so we suggest you keep it or give it to a family member!' - the lack of customer support and frankly unethical sorry, not sorry attitude is shocking - absolutely terrible!