Lighthouse Credit UnionReviews of lighthousecu.org

I’m tired of this credit union’s incompetence. Thier app is buggy as all hell. Because it’s so buggy it does stupid things on its own, This time for instance it did a double withdrawal from my external checking account to my NECU auto loan. When I called on a Monday to get it resolved I get some chick at a call center that clearly doesn’t know her job. Seems every time I call the person I speak with can’t fix anything and it has to go to a team leader or some stupid crap. This time I was told “ooops well we will have your money back into your account in 3-5 business days” WHAT!!! Total BS at the highest level of stupidity. Not only did they “steal” my money (technically stealing since I didn’t authorize 2 transactions) They make me wait to get it back??? Oh and it gets better… so after I waited…. I see they sent the money to the wrong account!!!! Causing overdrafts in my external checking account. Not to mention a crappy nearly 10% APR for an auto loan. That’s really the best they can do? Especially when I find out there building a billion dollar new central headquarters!!??? Scum. If I could pull out and get a loan through someone else I would.

Always a great experience dealing with NECU

NECU is always pleasant and helpful. They are quick to offer more than one option when discussing a loan. They are always professional while being kind and friendly. You get the sense that they don't only want to do what is right by the company but also want to do right by their patrons whenever possible. This is hard to find in the world of business these days. I tell everyone about them.

Helpful on the phone. Easy to pay online but needs some attention on setup..

I was a victim of credit card fraud. Credited the amount stolen only to have it debit back out again after the poorly executed investigation

Prime lending rates are very competitive especially on long term loans, number of branch locations is convenient, and all of the actual human employees that I have interacted with have been nothing but pleasant and helpful, but the app is hot garbage, lacking any semblance of intuition and capability almost as if after coding, nobody bothered to try it out in the slightest, the customer service via phone is comparable to that of Comcast or maybe AAA, and the lack of reminder system for payments not on auto draft is disappointing. NECU should try using the mobile apps for Discover and Navy Federal Credit Union and use that as a guideline on how an app should function. Understandably both of those institutions are significantly larger than NECU, but for the size, NECU should be able to keep up with the likes of Service CU, not stuck in the 2010 app world like Triangle CU. In summary, the initiation of a loan with NECU is great, but servicing that loan is subpar.

Every one is a pleasure to work with and they are so pleasant and professional from top to bottom. Every time I deal with them they are top notch.

The bank representative was patient and thorough. It wasn’t a straight forward request and she handled it VERY well.