Lighthouse Credit UnionReviews of lighthousecu.org

I have been with this credit union for over 50 years. When it was Northeast Credit Union it was a pleasure to do business, now as Lighthouse Credit Union it's a nightmare. Your website account is never up date and if you survive the maze to get to a human to speak to they are not positive, helpful like years ago. Maybe time for a banking change.

As a member for the past 60 years, I can say that this was the best banking option in the area for many, many years. And then it changed when Chris Parker came in as CEO. All of a sudden members became a secondary concern while community involvement and publicity became paramount. The name change from Northeast to Lighthouse was done with no member involvement. Meetings requiring member input are held weekday afternoons when most members are at work. Loan rates, which were once better than any surrounding banking institutions, are now higher than most other banks.

I made numerous communication attempts with Lighthouse including phone messages and emails. The employee who originated my account never returned my messages. After about 6 weeks, I finally connected with a wonderful employee who helped resolve the issue I was having in setting up my account.

Joined my boyfriends accounts about a year ago and has not been a pleasant experience since. First, the lady at the counter had no idea how to simply add someone to an existing account and issue a debit card. In doing so, she disabled the existing joint owners card by accident so had to issue him a new one. Neither one worked and required several return visits. Next issue is the overdraft fees being charged on pending items that drop off, but the fee does not. My statements show numerous fees with a positive balance after the fee is taken so how can a overdraft fee be charge when the account is actually in the positive? Seems illegal to me but they continue the practice. Latest issue, mobile deposits and their junky mobile app. The app kept saying it wouldn't accept the mobile deposit because it didn't say "Mobile Deposit" which it clearly did, but I assume it just wasn't picking it up. Wrote out a whole new check and did it over only to keep saying it wasn't endorsed correctly when it clearly was. Checked my account balance this morning and now I have two deposits! I have no idea if one check went in twice or if it took both deposits, but either way the app repeatedly said it wouldn't accept the deposit. These were rather large deposits also. If I can convince my partner to move, I'm pulling out and going somewhere else.

The new location in Portsmouth is difficult. Very busy lot, parking limited and cars going up into back businesses drive very fast. When you go in there is no clarification where you are supposed to wait in line for next assistant. Several times I left because it seemed so disorganized. I will go to Dover or even Northwood for the ease.

I find it extremely inconvenient that you do not mail out statements and charge $10.00 to make a payment by phone.